ShepHyken

JULY 16, 2019

How can I create the best guest experience? This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more: How can I build a people-first organization? How can I create a company culture? What drives a company’s success? How can I keep improving my business?

Guest Experience 112

Guest Experience Culture Books Customer Service 112

CSM Magazine

JUNE 13, 2024

As hospitality professionals, you’re likely aware that exceptional customer service is no longer just a nice-to-have—it’s a must. Let’s explore some of the latest trends shaping the way hotels enhance guest experiences. Personalized Experiences Guests today expect more than just a place to sleep.

Hotels 52

Hotels Customer Service Guest Experience Hospitality 52

CSM Magazine

JUNE 20, 2024

uses advanced Generative AI to help hotels provide exceptional customer service. This introduction to Generative AI is a first for Sabre Hospitality, with an aim to extend the reach of customer service beyond conventional support agent abilities. The company says SynXis’ Concierge.AI ”

Hospitality 52

Hospitality Guest Experience Exceptional Customer Service Hotels 52

Kustomer

JUNE 9, 2021

Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. According to an American Express survey , U.S.

Tourism 76

Tourism Guest Experience Exceptional Customer Service Hospitality 76

Customer Enthusiast

AUGUST 2, 2017

The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel. 82% of guests question the value for price paid , thinking they overpaid for their stay at least sometimes. Unfriendly employees. Lacking effort.

Hotels 40

Hotels Guest Experience Exceptional Customer Service Hospitality 40

CSM Magazine

SEPTEMBER 13, 2024

By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.

Technology 52

Technology Customer Service Innovation Guest Experience 52

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Airbnb monitors guest feedback without taking on the burden of hundreds of guest rooms. Why is the competitor analysis beneficial?

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98