ShepHyken

AUGUST 30, 2019

If you do this on a continuous basis, you’ll establish strong relationships with your customers due to the value you’ve been giving them. Sustain Your Customer Lifetime Value Through Exceptional Customer Service. How do you get your customers to keep coming back?

Blog 109

Blog Loyalty Programs Loyalty Lifetime Customer 109

Service Untitled

JUNE 7, 2013

I found out that exceptional customer service is done by those who genuinely love what they do, and engage their patients as well as their staff with a genuine concern in their voices. How to ‘WOW’ customers at a buffet The luxurious and extravagant hotel on the island of Palm. Etheredge.

Customer Service 77

Customer Service Exceptional Customer Service Hotels Customer Satisfaction 77

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.

2021 76

2021 Article Customer Service Hospitality 76

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service.

Hospitality 69

Hospitality Exceptional Customer Service Hotels Travel 69

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. Take hotels, for example. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Why is the competitor analysis beneficial?

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

ShepHyken

MAY 30, 2022

Customer retention happens for many different reasons from a great product, good prices, amazing service, and more. Here are five good reminders of how to get your customers to return. I’m partial to number four… Provide Exceptional Customer Service.

Article 13

Article 2022 Customer Service Rewards Programs 13

CSM Magazine

JUNE 20, 2024

uses advanced Generative AI to help hotels provide exceptional customer service. This introduction to Generative AI is a first for Sabre Hospitality, with an aim to extend the reach of customer service beyond conventional support agent abilities. The company says SynXis’ Concierge.AI

Hospitality 52

Hospitality Guest Experience Exceptional Customer Service Hotels 52

ShepHyken

JANUARY 26, 2018

Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. Just two weeks ago I went to check in at a condo-hotel where a good friend of mine was lending me his unit.

Blog 83

Blog Leadership Consulting Exceptional Customer Service 83

CSM Magazine

JUNE 27, 2024

Five essential building blocks can make all the difference for businesses: provide convenience, get personal, give choices, ask for feedback, and show customers respect. Here we’ll examine each element and uncover the secret to exceptional customer service!

Customer Service 52

Customer Service Hotels Exceptional Customer Service Social Media 52

Customer Enthusiast

AUGUST 2, 2017

In May I read the 2017 Qualtrics Hotel Pain Index Study , made some notes, and had every intention of writing a June blog post in response to the study. The three areas of the study that stood out to me are: 57% of guests said that unfriendly employees were most likely to cause them to have a negative experience at a hotel.

Hotels 40

Hotels Guest Experience Exceptional Customer Service Hospitality 40

ShepHyken

APRIL 24, 2017

Each week I read a number of customer service articles from various online resources. Hidden Secrets of Exceptional Customer Service From Amazon, PriceFixer, Netflix and Tesla You Could use to Command Your Customers’ Loyalty by Vicky Law. Here are my top five picks from last week.

2017 69

2017 Article Customer Service Customer Service Training 69

ReviewTrackers

OCTOBER 6, 2017

Regardless of whether they’re choosing a new restaurant, a hotel, a car dealership, an insurance provider, or even a company to work for , people rely more than ever on the opinions of others — such as those voiced in online reviews. Online reviews play a major role in shaping the purchase decisions of today’s consumers. Same goes for apps.

E Commerce 83

E Commerce Social Media E-support Feedback 83

LiveChat

FEBRUARY 14, 2017

Customer story #4: Barbarahof Hotel. Here’s my personal story of great customer experience. I emailed Barbarahof Hotel and explained my situation, asking if I could use the voucher after its validation date. Customer story #5: Wendy’s. Over a year ago, I won a weekly stay for two in the Austrian Alps.

Customer Service 65

Customer Service Airlines Hotels Exceptional Customer Service 65

Horizon CX

APRIL 1, 2020

As the story goes, three business executives had traveled from out of town to attend a conference, and at the end of the first day, they gathered in their hotel lobby and asked the concierge to recommend a good place to eat. To maintain its anonymity, I will call it “Pete’s Diner.”. April 1, 2020.

Hotels 59

Hotels Travel Advertising Customer Expectations 59

CSM Magazine

DECEMBER 16, 2020

Take time now to remind them of the principles of delivering exceptional customer service. Emphasize that since your customers cannot see their smiles, they need to use other body language, except handshakes and hugs, their words, and tone of voice to convey a warm welcome. And now changes every day.

Hotels 52

Hotels Exceptional Customer Service Hospitality Leadership 52

Customer Enthusiast

AUGUST 8, 2016

During my career as a hotel training director in New York City, on occasion I’d uncover a book that I wanted to share with a broader audience at the hotel. Another option was to develop a class from scratch, based on the book, to cascade the lessons throughout the hotel. The simple solution was to just order everyone a book.

Hotels 40

Hotels Books Exceptional Customer Service Retail 40

CSM Magazine

JANUARY 27, 2025

Offering Loyalty and Incentive Programs Why do people keep going back to their favorite coffee shop, hotel, or airline? In the wholesale industry, where margins are tight and repeat transactions are critical, a well-designed incentive system can do wonders for customer retention. Simpleloyalty programs.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

ShepHyken

JANUARY 24, 2017

The more important dimension of the employees’ role may be to inspire confidence, to delight customers, or to create a promoter. There is a way to operationalize exceptional customer service so that it occurs reliably over time by design rather than by chance.

Exceptional Customer Service 79

Exceptional Customer Service Hotels Definition Customer Service 79

CSM Magazine

JUNE 13, 2024

Examples of the Primacy Effect in Action Ritz-Carlton Hotels Ritz-Carlton is renowned for its exceptional customer service, and a significant part of this success lies in their understanding of the Primacy Effect. Quick response times , clear information, and easy navigation are key to making a positive impact.

Customer Service 52

Customer Service Magazine Exceptional Customer Service Hotels 52

West Monroe

SEPTEMBER 14, 2017

Deprive customers of basic needs- institute price-gouging to reap higher profits, demonstrate a lack of preparation causing chaos, and have limited compassion for the situation. The policies in place and autonomy granted to the store manager in bill adjustments significantly elevated the customer experience. Demonstrate preparedness.

Customer Experience 40

Customer Experience Hotels Exceptional Customer Service Financial 40

SurveySparrow

JUNE 20, 2023

But what precisely is customer service experience, and why does it matter? In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience?

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52

Customer Enthusiast

NOVEMBER 12, 2014

If you’ve ever observed an employee going toe-to-toe with a customer rather than making an exception or accommodating a reasonable request, then you’ve observed this paradigm in action. Habit 5: Seek first to understand and then to be understood – this principle is the key to effective interpersonal communication.

Books 79

Books Customer Service Exceptional Customer Service Hotels 79

InteractionMetrics

MARCH 27, 2025

Tiered Rewards: Customers earn status as they make more purchases. Airlines and hotels use this strategy all the time. Surprise Rewards: Unexpected gifts, discounts, or bonuses create memorable experiences that customers can’t wait to take advantage of. How does exceptional customer service impact retention?

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52

LiveChat

AUGUST 5, 2016

As I’ve checked, I was supposed to stay at the Barbarahof Hotel, so I’ve immediately sent them an email explaining the situation and asking if they could extend its validity. The hotel was dark and quiet, what was surprising to me as I was sure that there would be someone at the reception desk. What does great customer service mean.

Customer Service 40

Customer Service Hotels 2015 Exceptional Customer Service 40

SurveySparrow

JUNE 22, 2023

Whether a customer starts a task on an iPhone, continues on an iPad, and finishes on a Mac, the experience is fluid and hassle-free. Zappos Sector: Retail Zappos, an online shoe and clothing retailer, has built its brand on a foundation of exceptional customer service. This boosts customer satisfaction and loyalty.

Customer Journey Mapping 52

Customer Journey Mapping Customer Experience E Commerce E-support 52

BirdEye

NOVEMBER 27, 2023

Offer exceptional customer service solutions with Birdeye's transparent pricing. See how our affordable plans empower you to handle difficult customers effectively. A difficult customer example would be a hotel guest complaining that she can’t heat her room above the pre-established threshold of 74 degrees.

Social Media 110

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 110

Call Experts

JULY 27, 2023

By leveraging the expertise of skilled customer service agents, businesses can elevate their customer service standards to new heights. When it comes to delivering exceptional customer service, businesses face numerous challenges. And high expectations from their customers.

Call Center 52

Call Center Customer Service E Commerce E-support 52

Bold360

NOVEMBER 28, 2018

While it is, of course, far preferable to satisfy customers than to be thought of poorly by them, it’s not the complete commercial win that you might hope it to be. That’s why the goal of exceptional customer service is worth pursuing.

Customer Service 40

Customer Service Exceptional Customer Service Hotels Travel 40

SurveySparrow

JUNE 28, 2023

Also, optimizing customer experience requires integrating all touchpoints and ensuring a seamless transition between them. Example: Zappos, a renowned online shoe retailer, offers exceptional customer service across channels. Hence, this innovation saves time for guests and improves operational efficiency.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Consider a high-end hotel as an example.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Social Media Touchpoint 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Social Media Touchpoint 52

Helpware

AUGUST 7, 2018

During the April event, the pilots even got involved handing pizza out to customers. Since their inception airlines have allowed customer service to fall by the wayside, but Delta Airlines is doing what it can to gain customers through exceptional customer service. Just Throw it in a Blender”.

Customer Service 40

Customer Service Airlines Social Media Banking 40

BirdEye

MARCH 31, 2023

To answer your question, our product line is known for its high quality and durability, and we pride ourselves on providing exceptional customer service to ensure that you are satisfied with your purchase. I look forward to continuing our partnership and working together toward achieving even greater success in the future.

Reference 52

Reference Document Communication Information 52

Grade.us

SEPTEMBER 24, 2019

If you knew the hotel had paid the blogger hundreds of dollars to say great things about it or that the blogger had stayed there for several days for free, it could affect how much weight you’d give the blogger’s endorsement. Say you’re planning a vacation. After all, nobody likes to feel bribed. So what’s the verdict in your opinion?

2019 37

2019 Marketing Banking Consumers 37

Grade.us

SEPTEMBER 24, 2019

If you knew the hotel had paid the blogger hundreds of dollars to say great things about it or that the blogger had stayed there for several days for free, it could affect how much weight you’d give the blogger’s endorsement. Say you’re planning a vacation. After all, nobody likes to feel bribed. So what’s the verdict in your opinion?

2019 22

2019 Marketing Banking Consumers 22

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. What is your mood as you settle into your hotel, meet the locals, and explore the food and culture? Now think about what happens when you arrive at your destination.

Customer Success 10

Customer Success Customer Experience Net Promoter Score Touchpoint 10