CSM Magazine
AUGUST 7, 2020
Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. Forward-thinking recognition and reward programs drive employees to perform better.
CSM Magazine
FEBRUARY 3, 2025
For instance, if your goal is to improve customer experience , your planning platform can help you break this into actionable tasks like: Training staff on exceptional customer service skills. Collecting and analyzing customer feedback. Launching a rewards program for loyal customers.
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ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
InteractionMetrics
MARCH 27, 2025
Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program).
Happy or Not
DECEMBER 17, 2024
Gathering feedback from multiple channels ensures a holistic view of loyal customers’ thoughts and experiences. Different customer tools, such as chatbots, social media monitoring tools, and exceptional customer service team feedback forms, can help gather feedback.
ShepHyken
OCTOBER 11, 2021
4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.
Magellan Solutions
FEBRUARY 28, 2017
Team up with an omnichannel call center – This generation demands exceptional customer service and a fast response, not just with calls but with inquiries made on social media as well. Mobile also lets millennials price-match everything, so you might want to introduce interactive discounts and mobile coupons.
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