ShepHyken
JANUARY 22, 2019
In Shep’s Opening Monologue… He addresses the age-old assertion that “the customer is always right” and argues that “the customer is NOT always right. Maintain your own “service consciousness.” Find the joy in giving service and making genuine human connections. It’s about getting from point A to point B of success.
UJET
JUNE 4, 2021
Get the jump on your competitors by downloading our free Digital Transformation Roadmap. But for businesses that rely on customer service and experience as a competitive advantage, COVID-19 has underscored the need for digital transformation frameworks that can definitively help these complex changes succeed.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
FEBRUARY 3, 2025
From financial planning to improving customer experience, these platforms provide a structured way to align your team and keep progress on track. Whether you’re mapping long-term strategies or addressing immediate operational needs, a planning platform can serve as your business roadmap.
SurveySparrow
JUNE 2, 2023
Additionally, reassurances about payment security can make customers feel more comfortable providing their details, increasing conversions. Invest in Customer Service Exceptional customer service is a cornerstone of a great ecommerce customer experience. So, what are you waiting for?
InMoment XI
OCTOBER 24, 2023
By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. By anticipating customer behaviors, preferences, and needs, businesses can craft strategies that are not just reactive but proactive.
Call Experts
OCTOBER 5, 2023
For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.
Calabrio
MARCH 22, 2025
These clearly defined objectives provide a roadmap for your team, ensuring everyone understands what success looks like and how to achieve it. A positive and supportive work environment can significantly boost agent morale, leading to higher productivity and exceptional customer service.
Expert insights. Personalized for you.
97 
Let's personalize your content