Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

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Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on:

Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑
Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the CX orchestration process. You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. 🗺
Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. 📈

Don't miss out on this exclusive event! Register today to save your seat!

📆 February 22nd, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT

Brought to you by:

Keith Kmett, Principal CX Advisor at Medallia

In his career spanning 20+ years, Keith has developed customer experience strategies for financial services, automotive, insurance, healthcare, and manufacturing. A number of his experiences include managing and building customer experience and value-driven programs in the US and Latin America. Research and insights into customers, journey mapping, and CX measurement are Keith's areas of expertise. Based on his UX background, he develops customer and employee solutions that lead to relevant business results.

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