Customer Success Needs to Grow (Up)

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Customer success is a well-established practice in the enterprise business world (70% of companies have a dedicated team, according to TSIA) and the benefits it delivers to customers are real and well-documented. So why is there still ongoing debate and angst about customer success not being treated as an equal partner to its sales peers?

Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on this debate. The only way this angst will end is if customer success accepts full responsibility for post-sales revenue management of customers. After all the years of establishing, nurturing, and maturing their customer success practices, it’s time that companies work with CS leaders to:

Grow to the next level of capability and maturity
Demand more accountability of the practice
Empirically tie CS activities to a real revenue impact

With revenue, comes accountability. With accountability, comes a deepening of the relationship with customers. It’s time to go the distance. Join the webinar to hear more.

June 20th, 2019 12:30PM PST, 3:30PM EST, 8:30PM GMT

Brought to you by:

Peter Armaly - Senior Director and Advisor of Customer Success at Oracle

Peter Armaly is a Senior Director and Advisor for Oracle SaaS Customer Success. He is responsible for program design and execution of skills enablement for the customer success organization and in that capacity he works closely with senior executives both internally and externally. Peter is a highly accomplished marketing and customer success practitioner/leader who leverages his background by speaking and blogging about the challenges and opportunities around developing sophisticated customer-centric approaches. In addition to Oracle, Peter has been instrumental and influential in architectural and leadership roles at TSIA (Technology and Services Industry Association), BMC Software, CA Technologies, and Eloqua. Peter lives in Toronto but spends an extraordinary amount of time in the air.

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