Beyond the Hype: Contact Center AI That Works

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

To say that there has been a lot of hype around AI is an understatement. If AI is a red-hot topic, AI and knowledge management for contact centers is white hot! However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. Want to know how to overcome these impediments, and succeed with AI in 2019? Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI.

By the end of this webinar, you will know:

How to overcome roadblocks to implementing artificial intelligence
How to form a clear strategy to succeed in using AI
What the top trends are, the best practices, and real-world use-cases in using these new technologies
And more!

February 26th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT

Brought to you by:

Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

Sam Hahn is Technology Evangelist for eGain Corporation. He helps clients leverage digital engagement, knowledge management, and applied AI to deliver easy experiences to their customers and contact center agents.

Before joining eGain, he served as Vice President of Engineering of Purisma Inc., and was a Co-Founder of DocuMagix, Inc., a personal document management software company and served as its Chief Technology Officer. With more than 25 years of industry experience in product development and engineering management, Sam has held various technology executive positions in the CRM and software application industries.

CXDNA Update