Hospitality Innovation Omnichannel ROI 
Customer Guru
AUGUST 21, 2018
He is a leading contributor to Tourism, Hospitality and Service Industries alike. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. That she is Entrepreneur in Residence at UCI Applied Innovation is a testimony to the fact that she is truly vested in the success of startups.
Currency Alliance
DECEMBER 4, 2023
The ability to target investment more precisely, with less wastage, and greater certainty of a positive customer experience, is steadily removing a lot of the uncertainty and risk around brands’ marketing ROI. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market.
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SurveySensum
JULY 14, 2020
She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. LinkedIn : [link].
John Paul
JULY 26, 2018
To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Here are five specific technologies that will change the concierge landscape this year.
Currency Alliance
NOVEMBER 14, 2019
Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage. Nonetheless, the legacy loyalty points bank kept them from innovating more quickly. Good omnichannel experience continues to get more budget.
Avaya
APRIL 3, 2017
From finance to retail to hospitality, it seems virtually every industry is grappling with above-average customer churn. These apps need to be easy for IT to create, deploy and manage, and they must be agile enough to serve multiple departments to improve ROI and TCO.
Currency Alliance
FEBRUARY 26, 2019
Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. Customer data: maximize ROI. Maximize ROI from Customer Data. This realignment will also set themselves up to win in the next decade. Segmentation.
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