InMoment XI

OCTOBER 4, 2024

The right tools will offer features like real-time feedback collection, omnichannel support, and sentiment analysis to help you make data-driven decisions on enhancing customer experience. Without omnichannel support, you will struggle to collect enough feedback from customers to improve your operations.

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

InMoment XI

OCTOBER 3, 2024

Guest Retention Strategies Guest retention is critical for businesses in the hospitality industry, such as hotels, restaurants, and entertainment venues. Personalize the Guest Experience Personalization is especially important in the hospitality industry. Go Above and Beyond Going beyond the basics can elevate the guest experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Alida

OCTOBER 20, 2017

Health care organizations must begin to think about ease of access to their services in the same way other companies make it easy to buy their products with an omnichannel experience. Customers need better access. Access to care is a barrier. Patients put themselves first.

Wireless 170

Wireless Return on Investment Airlines Hotels 170

InMoment XI

DECEMBER 13, 2024

Features to Look for in Contact Center Dashboards Omnichannel Communication Sentiment Analysis Real-Time Call Transcriptions Integrations with Software Systems Visualization & Reporting Managing your contact center experience can be overwhelming. For example, a high CPC indicates the need to adjust operations for higher profitability.

Call Center 195

Call Center Contact Center Social Media Metrics 195

Alida

APRIL 5, 2017

What does it look like, and how should providers implement it in their practices and hospitals? Modern technology has enabled companies across industries to create more convenient and seamless customer experiences by prioritizing the multichannel or omnichannel user experience. What exactly does “patient-centric” care mean?

Retail 154

Retail Customer Base Rewards Programs Insurance 154

CSM Magazine

DECEMBER 6, 2022

There are several benefits to outsourcing customer service in the hospitality industry. Read on to learn more about the benefits of outsourcing customer service in the hospitality industry. Hospitality businesses need to focus on delivering high-quality service to their customers in order to keep them satisfied and coming back.

Hospitality 52

Hospitality Customer Service Hotels Books 52

Optimove

FEBRUARY 14, 2023

And naturally, savvy marketing teams will must address these needs through a robust omnichannel strategy. Brands that bring consistently relevant and valuable omnichannel experiences enjoy an almost 10% year-on-year increase in revenues and retain 90% of their customers on average (Aberdeen Group). The result?

Omnichannel 52

Omnichannel Marketing Travel Hospitality 52

InMoment XI

APRIL 3, 2024

Here, we highlight several elements intrinsic to meeting and surpassing customer expectations online: Making Omnichannel Your Top Priority Creating an omnichannel customer experience may be the biggest factor determining the success of any modern digital experience plan.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

BirdEye

SEPTEMBER 26, 2023

Clinics and hospitals can also improve patient experience by streamlining operations by introducing artificial intelligence in repetitive tasks such as generating reports, setting up reminders, and automating payments, to name a few. As a result, admitted patients got a hospital bed 38% more quickly.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

Magellan Solutions

NOVEMBER 25, 2021

Empowering Your SME with Omnichannel Contact Centers. Among the many innovations in customer service and all its channels, omnichannel contact centers are one of the most recent (and the most effective) in terms of not just service, but also in covering more ground. What is an Omnichannel Contact Center?

Contact Center 52

Contact Center Omnichannel Call Center E-support 52

NICE inContact

JUNE 27, 2017

When it comes to competitive industries, few rank higher than hospitality. We differentiate ourselves in the highly competitive hospitality sector by how we handle our guests,” explained John Zurn, Senior Director of Reservations and Customer Care. “We Hear more of Carlson’s story in their own words in this quick 2-minute video.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hotels 48

Happy or Not

NOVEMBER 13, 2024

Leveraging HappyOrNot’s omnichannel feedback system, XXL captured in-store and online customer feedback, allowing them to monitor customer service standards continuously and quickly address customer service issues. Read the full case study here 9.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Features & Usability InMoment includes AI-driven analysis, pre-built survey templates, and omnichannel user feedback collection. Metrics Cards display real-time scores.

E Commerce 40

E Commerce E-support Hospitality NPS 40

Talkdesk

NOVEMBER 24, 2020

The result is a greater demand for alternative ways of receiving care, with 77% of patients preferring home and virtual care over in-person visits to hospitals and clinics. Deliver omnichannel contact center capabilities. While this preference was already emerging, it has been rapidly accelerated by COVID-19.

Consumers 101

Consumers Healthcare Contact Center Call Center 101

InMoment XI

JULY 11, 2024

These insights are shared with hospital management, which may result in an increase in staffing during certain hours to decrease wait times. Speech Analytics in E-Commerce Imagine an e-commerce company that operates an omnichannel contact center.

Insights 195

Insights E Commerce Contact Center E-support 195

Avaya

MARCH 24, 2017

Looking back five years ago, 92% of organizations were already working to integrate multiple interaction channels —call it multi-channel, omnichannel, digital transformation—to deliver more consistent, contextualized experiences. The post Call it what you will: Multi-channel, Omnichannel—It isn’t about the Contact Center!

Multi-Channel 53

Multi-Channel Contact Center Omnichannel Customer Journey 53

BirdEye

AUGUST 28, 2020

Offer an omnichannel experience. Offering an omnichannel experience is almost impossible without having the right tools in place. Amanda Knight, Supervisor at Hillcrest Animal Hospital , described her process to us. Remember, consistency is key. That gives her the information she needs to deal with the issue effectively.

Customer Expectations 98

Customer Expectations Omnichannel Automotive Culture 98

ShepHyken

JULY 8, 2022

For example, a hospital could use an IVR to allow clients to change appointments over the phone. Hospitals can integrate CRM to monitor patients and appointments. Omnichannel support is provided here. . Of course, many companies use bots to automate customer support. . Omni-channel support is critical moving forward.

2022 70

2022 Customer Service Banking Hospitality 70

Avaya

JUNE 27, 2017

As the world’s largest hospitality technology show, HITEC brings together thousands of hospitality leaders across dozens of countries to learn, collaborate and connect in a dynamic setting. They can see how hospitality leaders are currently using our technologies to create real value and tangible results.

2017 53

2017 Hospitality Guest Experience Hotels 53

Customer Guru

AUGUST 21, 2018

He is a leading contributor to Tourism, Hospitality and Service Industries alike. Employee engagement, customer journey mapping, omnichannel customer experience, win/loss analysis and customer success are a few of her many areas of expertise. John is an “Ex-Disney Guy” and Customer Experience Coach. Toni Newman Follow @Toni_Newman.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

Oracle

NOVEMBER 28, 2018

Cleveland Clinic, a leading hospital in the US, consistently achieves a “recommend” rating of over 80%, well in the 90th percentile of all hospitals measured via the HCAHPS national healthcare measure. Here are 4 examples of companies showing their humanity in a high-tech world. Enable people to care.

Hospitality 82

Hospitality Fashion Airlines 2017 82

Kustomer

JULY 19, 2021

Personalized experiences have become the norm in industries like retail and hospitality. Although a rude receptionist can sway their entire experience at the clinic or hospital, the biggest complaints are scheduling difficulties, waiting too long, and confusion with insurance and billing. People want more out of their experiences.

Healthcare 98

Healthcare Customer Service Hospitality Insurance 98

NICE inContact

SEPTEMBER 13, 2017

For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences. For most of us, Labor Day signals the end of the summer season. Consistent experience at every touch point.

Contact Center 49

Contact Center Customer Experience Hotels Hospitality 49

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. Embracing Omnichannel Experiences – consumers expect seamless and consistent experiences across multiple touchpoints and channels. This means inflation is rising faster than spending, indicating pressures on consumers.

Consumers 71

Consumers Social Media Omnichannel Customer Centricity 71

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Enable data to be shared organization-wide: The hospitality industry serves millions of travelers who are generating, sharing and consuming their fair share of data each day.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

NICE inContact

SEPTEMBER 13, 2017

For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences. For most of us, Labor Day signals the end of the summer season. Consistent experience at every touch point.

Contact Center 48

Contact Center Customer Experience Hotels Hospitality 48

CSM Magazine

FEBRUARY 13, 2024

This required integrating data systems across business units to enable consistent omnichannel experiences. Key capabilities include: • Omnichannel routing – Phone, email, chat, messaging, and social media are unified. It prevented teams from gaining a unified member view or quickly launching new digital channels.

Healthcare 52

Healthcare Omnichannel Hospitality Social Media 52

CSM Magazine

SEPTEMBER 27, 2024

Sabio Group , an expert services partner specialising in digital customer experiences (CX), is partnering with Septeo, a major software provider for legal & accounting professionals, notaries, real estate, hospitality, and Human Resources, to revolutionise their customer engagement strategy.

Omnichannel 52

Omnichannel 2013 Hotels Hospitality 52

Avaya

AUGUST 1, 2017

In that same time, analysts predict that demand for an omnichannel experience will be amplified by the need for near-perfect execution. In healthcare, for example, this might mean a custom scheduling app for hospital staff. In hospitality, this could mean creating apps that offer personalized in-room help or recommendations.

Hospitality 58

Hospitality Contact Center Call Center Healthcare 58

SurveySparrow

JUNE 30, 2024

Quick question : would you rather go to the 4 star hospital, with hundreds of positive reviews, that’s 2 kilometers away? But healthcare reputation management is actually a crucial area for hospitals, clinics, and doctors – one that is very much within their control. It can seem like patient feedback is out of your control.

Healthcare 52

Healthcare Management Hospitality Social Media 52

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. Embracing Omnichannel Experiences – consumers expect seamless and consistent experiences across multiple touchpoints and channels. This means inflation is rising faster than spending, indicating pressures on consumers.

Consumers 62

Consumers Social Media Omnichannel Customer Centricity 62

Oracle

DECEMBER 5, 2018

One that’s holistic, with all departments in the company working together to offer a seamless omnichannel experience. That’s a pretty good experience for a hospital, or for a manufacturing company.” Prefer to read? I’d like you to imagine the perfect CX scenario. ” But nobody says that anymore.

Customer Experience 71

Customer Experience Banking Touchpoint Hospitality 71

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. UPS has launched drones from the roof of its delivery trucks to set itself up to compete in the future with ecommerce giants like Amazon.

Retail 74

Retail Innovation 2019 Multi-Channel 74

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

2025 52

2025 Multi-Channel NPS Feedback 52

CSM Magazine

FEBRUARY 2, 2024

With its new omnichannel approach, Benenden Health is poised to continue adapting as member expectations evolve – ensuring the mutual remains an affordable, accessible healthcare option now and into the future.

Multi-Channel 52

Multi-Channel Healthcare Hospitality Social Media 52

Think Customers

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. Investing in an omnichannel approach that focuses on the patient journey not only benefits patients, but will also pay dividends for healthcare organizations over the long term.

Healthcare 52

Healthcare Hospitality Webinar Omnichannel 52

Second to None

JULY 5, 2024

As a result, sectors like retail, hospitality, and entertainment are feeling the impact. Embracing Omnichannel Experiences – consumers expect seamless and consistent experiences across multiple touchpoints and channels. This means inflation is rising faster than spending, indicating pressures on consumers.

Consumers 62

Consumers Social Media Customer Centricity Touchpoint 62