InMoment XI
DECEMBER 1, 2021
But it’s crucial to define each individually before we parse out how a CX mindset can inform what incentives your business should provide customers. There is clearly some overlap between both programs, so how can brands utilize one to inform the other? of those surveyed said they would give information if there’s a cash reward and 89.3%
Zeisler Consulting
OCTOBER 24, 2023
But what an odd interaction. When a more-seasoned team member assured her that it’d be fine for her to “just go back to the shop and ask them how the job is coming along,” she did so and returned triumphantly a few moments later to announce to me that indeed my computer was still waiting for service, but should be done in an hour or two.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Interactions
AUGUST 6, 2024
The key to providing stellar customer interactions is some behind-the-scenes magic: human assistance for AI. Chat assistants can do the same, while routing the customer to self-service information. Once the agent completes the task, the IVA can continue the customer interaction. After all, isn’t AI supposed to assist humans?
Interactions
AUGUST 6, 2024
The key to providing stellar customer interactions is some behind-the-scenes magic: human assistance for AI. Chat assistants can do the same, while routing the customer to self-service information. Once the agent completes the task, the IVA can continue the customer interaction. After all, isn’t AI supposed to assist humans?
Speaker: Brian Morin & Helena Chen from SmartAction
AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. Only 25% of the call is valued customer interaction.
CSM Magazine
SEPTEMBER 3, 2024
If you’re curious about more advantages, read along to uncover why this tech upgrade is essential for today’s business interactions. Cost Savings Improve Customer Relations Real-time tracking leads to greater cost efficiency, enhancing customer interactions by saving money for both parties.
ShepHyken
JULY 31, 2023
While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. The goal is to create an effortless customer experience, removing friction and allowing them to interact with the company through their preferred channels.
Advertiser: ZoomInfo
To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and promote omnichannel marketing.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
195 
Let's personalize your content