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Puzzel Delivers New Chat Bot Solution to Insurance Company If

CSM Magazine

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. The solution is smooth and easy to implement, which is a good example of Puzzel’s flexible and innovative solutions. ” About Puzzel.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

For example, when troubleshooting, the IDSS has to analyze device status, connections or cables, or even evaluate damage for insurance Relying on inputs generated by an untrained consumer and conveyed to an agent in spoken or written language often results in errors. Visual IDSS – Transforming Contact Centers of the Future.

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Does Automation Make Customer Service Smart?

CSM Magazine

However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. For example, in the case of home insurance, this happens when there is severe weather. There are dozens of useful applications.

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Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)

CSM Magazine

From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations. One of our flagship projects in that time was in supporting a large European savings and pensions provider with over 2.3 What about existing Avaya customers?

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Customer Service in the Digital Age

CSM Magazine

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

2018 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology. The solution is encrypted and unhackable, shared instantly, fully traceable and unchangeable.

2018 84