ShepHyken

FEBRUARY 18, 2020

Instead of thinking about ROI, instead think of ROX—return on experience. You must demonstrate the ROI of customer experience. Confirmit’s recent report indicates that a very small number of businesses expect their investment in CX to increase in 2020. Improving your NPS rating alone will not necessarily lead to an increase in sales.

Multi-Channel 125

Multi-Channel ROI Leadership 2020 125

BirdEye

DECEMBER 30, 2024

This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Multi-Channel Contact Center 62

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. This stage focuses on delivering rapid value through platform replacement, cloud migration, and / or innovative solution implementation.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Oracle

SEPTEMBER 27, 2020

The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience. Cisco’s Global Partner Marketing organization historically leveraged email as its primary communications channel with its growing ecosystem of more than 60,000 partners.

Innovation 77

Innovation Marketing Multi-Channel ROI 77

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? They provide clear directives, guiding businesses on where to act, how to improve, and when to innovate. Enhanced Multi-Channel Communication The digital age has ushered in a plethora of communication channels, from social media to chatbots.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Thematic

JUNE 17, 2024

Measuring the ROI of your Voice of the Customer (VOC) program can be a challenge for many businesses. By focusing on VoC ROI, businesses can make data-driven decisions that enhance customer experience and drive business performance. Traditional methods of VOC analysis can be time-consuming, labor-intensive, and prone to bias.

ROI 62

ROI Net Promoter Score Return on Investment Multi-Channel 62

BirdEye

DECEMBER 19, 2024

Instead of managing tedious marketing tasks, your team can focus on developing innovative marketing strategies. AI tools help manage customer inquiries, provide personalized recommendations, and ensure consistent engagement across all channels. Set clear metrics and review them consistently to guide optimization efforts.

Marketing 52

Marketing Social Media Hospitality ROI 52

TechSee

AUGUST 26, 2020

For years, companies have focused on improving CX by offering customers a seamless omnichannel or multichannel experience that provides consistency across multiple touchpoints and channels. Domino’s Pizza has invested in innovative MX technologies to fulfill its mission of becoming the best pizza delivery company in the world.

Customer Journey 124

Customer Journey Omnichannel Effort Score Multi-Channel 124

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports is at the forefront of innovation in this field, providing advanced reporting tools that empower businesses to unlock the hidden potential within their data.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Why Multi-Channel Analysis Matters 60% of consumers have purchased from a brand solely based on the service they expected to receive. How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. At the same time, organizations realize that they must be fully focused on each customer’s needs.

Contact Center 109

Contact Center Call Center Multi-Channel Touchpoint 109

BirdEye

JANUARY 24, 2025

While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue. Your social media channels should highlight offerings tailored to these groups, like family packages for leisure travelers or coworking spaces for professionals. Want your hotel to stand out?

Social Media 52

Social Media Hotels Marketing Travel 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit’s commitment to fostering innovation is nothing new. Confirmit.

2015 97

2015 Multi-Channel 2014 CEM 97

CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Selecting enterprise-grade Conversational AI platforms will meet these requirements, overcome legacy system challenges, and open new doors for future innovation.

Virtual Agent 98

Virtual Agent Customer Service Multi-Channel Contact Center 98

Natalie Petouhof

MARCH 7, 2016

Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Tweet Customers are More Difficult to Serve Than Ever. Is Your Brand Ready ? What’s the Big Announcement?

Innovation 49

Innovation Customer Engagement Engagement Contact Center 49

TechSee

JUNE 27, 2024

This automation delivers incredible ROI and requires a great deal of expertise to ensure safety, reliability, and utility. Once proven safe and reliable in either the contact center or via direct testing, these AI Agents can interact with customers over email, social channels, chat, over the phone, and even through video.

Contact Center 109

Contact Center Multi-Channel Document Interaction 109

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel ROI 98

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. This is why leading knowledge management solutions often deliver a 4X to 8X ROI in just 12 months. This is exactly where AI excels.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

SurveySensum

FEBRUARY 6, 2025

This DIY platform has an easy to use interface enabling feedback-driven ROI. QuestionPro : It provides strong offline survey features and affordability for businesses that need multi-channel survey distribution without premium AI capabilities. With its innovative and AI-driven capabilities.

Multi-Channel 52

Multi-Channel Social Media Omnichannel Feedback 52

inQuba

AUGUST 16, 2022

It’s business unusual, but multi-disciplinary teams are solving today’s biggest challenges. Join us for an examination of our updated normal and how actual businesses are innovating and thriving. Multi-disciplinary professionals are discussing customer-centric solutions to collaboration and digital transformation.

Multi-Channel 52

Multi-Channel Net Promoter Score Innovation Customer Journey 52

SurveySensum

JULY 14, 2020

Multi-Award Winner, Nandkishor Tripathi is a Market Research Operations and CX Methodology Specialist with over 16 years of proven track record in delivering customer experience at the highest levels. He also has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

2020 132

2020 Customer Experience Magazine Consulting 132

Martin Hill-Wilson

JULY 10, 2015

Maybe that recent training you attended on “Digital Leaders as Innovators” is also part of the same thread? In fact many enterprise careers have been spent optimising this model with ongoing rounds of business cases and promised ROIs. How can you predict an ROI on something yet to be understood? But we are now in a new cycle.

Multi-Channel 63

Multi-Channel ROI Innovation 2014 63

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. Cutting cost has 2-4 times more impact on ROI than generating incremental revenue. More on this below.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. For the remainder of this newsletter, I’m going to outline some of the more innovative and impactful applications of VOC data: Personas. A/B or Multi-Variate testing (MVT) segmentation. We live in a multi-channel world.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

NetBase

APRIL 5, 2019

Competitors aren’t always obvious, as innovative disruptors continue to emerge, and getting to the top of your industry doesn’t guarantee you’ll stay there. At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Strativity

APRIL 11, 2018

Innovate & Measure – To move to value-based care, improvements in effectiveness and efficiency will require innovation and the ability to measure the results to determine. Sending multi-channel reminders. Multi-channel targeted marketing. calls, emails, SMS, etc.), targeted marketing (e.g.,

Healthcare 67

Healthcare Multi-Channel Touchpoint 2015 67

Magellan Solutions

JUNE 12, 2021

Aptly named as this industry uses various innovations and technology to deliver excellent services to businesses worldwide. . These kinds of innovations are used to focus on customer journey’s improvement. From a business’ point of view, customer retention and ROI is the ultimate goal to keep it running.

Call Center 52

Call Center Multi-Channel ROI Customer Retention 52

Optimove

JUNE 19, 2024

Journey Orchestration helps marketers set goals and apply relevant customer insights for audience segmentation; it also helps them manage and plan the timing and sequencing of channels for multichannel marketing campaigns and journeys. Brands improve efficiency and achieve higher ROI by automating and optimizing customer journeys at scale.

Touchpoint 52

Touchpoint Multi-Channel ROI Customer Journey 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. What really stood out is which brands were pulling off these feats.

Magazine 52

Magazine Loyalty Innovation 2020 52

BirdEye

FEBRUARY 27, 2024

All market trends indicate that now is the right time to invest in innovative and proven car dealer advertising strategies to accelerate growth. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations. How do you build a car dealership advertising strategy?

Advertising 64

Advertising 2024 Automotive Social Media 64

Confirmit

OCTOBER 18, 2018

Several key strategies come into play when it comes to preventing customer churn: Ensure you provide great channels of communication for your customers to get in touch with you when things go wrong, in the channel they deem appropriate. How Do You Retain Customers? Siemens Corporation is a U.S. Learn More. Confirmit can prove it!

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

NetBase

APRIL 5, 2019

Competitors aren’t always obvious, as innovative disruptors continue to emerge, and getting to the top of your industry doesn’t guarantee you’ll stay there. At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Marketing Multi-Channel Metrics 85

CSM Magazine

JUNE 17, 2020

Vee24 , the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement. Vee24 is an intelligent, conversational, multi-experience platform for customer-centric teams. About Vee24.

Automotive 52

Automotive Engagement Multi-Channel Banking 52

NetBase

AUGUST 16, 2019

And on the second morning of your multi-day agenda in LA, you’ll have a tough choice ahead of you. Learn How Companies are Using Social Listening for Their M&A, Sales Channel, Digital Engagement, and Innovation Strategies. Customer Driven Innovation: Surface Unmet Needs Using Category and Competitive Analyses.

Social Media 62

Social Media 2019 Multi-Channel Roadmap 62

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Social Media 59

Social Media Multi-Channel Management Omnichannel 59