Oracle

AUGUST 19, 2020

What recent retail innovations have you seen that allow for a great shopping experience? We asked CX professionals that question, and they let us in on the most notable retail innovations they’ve recently experienced. Retail Innovation #1: IoT enhancements. Retail Innovation #2: Video review functionality.

Retail 85

Retail Innovation Virtual Agent Loyalty Programs 85

TechSee

OCTOBER 9, 2018

each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. AI-powered virtual agents.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Multi-Lingual Capabilities. Accurate NLP.

Virtual Agent 98

Virtual Agent Customer Service Multi-Channel Contact Center 98

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 59

Virtual Agent Multi-Channel 2019 Banking 59

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Virtual Agent 52

Virtual Agent Multi-Channel 2019 Banking 52

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. What that means is the proprietary AI models can easily get overtaken by industry innovation, in terms of capability and cost. The solution?

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

CSM Magazine

APRIL 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels. This integration allows organisations to build rich, omni-channel experiences for their customers. ” About Sabio.

Multi-Channel 52

Multi-Channel Customer Experience Virtual Agent Transportation 52