article thumbnail

Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Drawing inspiration from the agile, innovative cultures of South Korea and Israel, we can see that a shift toward creativity, adaptability, and individuality has the potential to enhance CX outcomes and cultivate deeper, more meaningful relationships. Additionally, feedback loops play a crucial role in refining CX over time.

B2B 514
article thumbnail

Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

Regular feedback sessions, coupled with co-creation workshops, enable businesses to address client concerns while collaboratively designing future solutions. Innovative Product Design and Customization Innovation in product design tailored to customer needs can significantly enhance loyalty.

B2B 418
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?

eglobalis

How to Make it Actionable: Host Co-Creation Workshops: Involve clients in the design and testing phases of new products. How to Make it Actionable Introduce Wellness Programs: Offer mental health resources, such as access to counsellors, mindfulness training, or stress management workshops.

B2B 493
article thumbnail

Beyond Deliverables: How AI and Customer Centric Strategies Are Redefining Professional Services

eglobalis

Host workshops focused on empathy and scenario-based training where team members can practice resolving hypothetical client issues. Last Articles: Brian Solis: The Visionary Who Will Mindshift Your Perspective on Innovation, CX and Leadership [link] Stuck in an Outdated CX Framework?

article thumbnail

Unlocking the Practical CX Power of Design Thinking for B2B Companies: A Step-by-Step Guide

eglobalis

For B2B companies, this methodology can bridge the gap between customer needs and business objectives, leading to innovation in services, products, and experiences. B2B Example: IBM leveraged empathy workshops with clients to redesign their cloud services.

B2B 285
article thumbnail

Unlocking Employee Will: Driving Business Transformation and Customer Experience

eglobalis

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Actionable Items: Host Vision Workshops: Regular sessions can help employees understand how their roles contribute to the company’s long-term vision and customer success.

article thumbnail

Key Insights from Next Generation Customer Experience: Day One

Experience Investigators by 360Connext

Michael Perman , Dean of Innovation from Gap, Inc. discussed how challenging it is to think of innovation in positive terms. Thinking about innovation in these terms is limiting. Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping.

Insights 236