inQuba

MARCH 12, 2025

However, measuring the Return on Investment (ROI) of emotional marketing efforts can be challenging. Brand Sentiment Analysis : Analysing online reviews, comments, and social media conversations provides insights into the overall perception of a brand among consumers. This method is more agile and better suited for real-time analysis.

ROI 52

ROI Customer Retention Connections Measurement 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Let’s go!

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

TechSee

JANUARY 27, 2025

This typically involved both drawing on historical data and real-time insights. AI Reasoning is what separates “low hanging fruit” with limited ROI impact, from meaningful AI automation with scalable, substantial, transformative impact. This ensures a consistent and highly personalized experience for customers.

Interaction 124

Interaction Average Handle Time Multi-Channel Customer Satisfaction 124

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. So, whether you’re focused on customer experience, product improvements, or marketing strategies, customer insights platforms help you make smarter decisions based on real data—not just gut feelings. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

Avaya

JANUARY 3, 2017

I know you’ve heard it all before; how single channel service evolved into multi-channel service evolved into omni-channel service. What if I told you that the customer experience is not necessarily about the channels you implement? From Servicing Channels to Channeling Your Customers.

Multi-Channel 52

Multi-Channel Travel Customer Journey Contact Center 52

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). times higher revenue growth than those who neglected it.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. It includes all channels where customers express their opinions and experiences, such as social media, contact center interactions, and even product usage data.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

BirdEye

NOVEMBER 18, 2024

These tools serve as virtual assistants, handling routine tasks while providing data-driven insights for strategy optimization to help in your social media management. Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3.

Social Media 59

Social Media Multi-Channel Culture E-support 59

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

Optimove

FEBRUARY 17, 2025

By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement. Modern consumers expect personalization , real-time relevance, and seamless cross-channel experiences. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success.

Social Media 52

Social Media 2025 Management Multi-Channel 52

ShepHyken

FEBRUARY 18, 2020

How to Fish the “Big Data Lake” for Customer Experience Insights. You must use those insights to drive positive change within your organization. Instead of thinking about ROI, instead think of ROX—return on experience. You must demonstrate the ROI of customer experience. Shep Hyken interviews Claire Sporton.

Multi-Channel 124

Multi-Channel ROI Leadership 2020 124

Gainsight

FEBRUARY 1, 2023

But fear not my fellow customer success warriors, I have come bearing the gift of insight on increasing product adoption within your customer base. Your CS teams should be able to use multiple channels to solve this challenge at scale. Let’s break down this multi-channel approach into three categories.

Multi-Channel 52

Multi-Channel Customer Success Webinar ROI 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

Optimove

MARCH 17, 2025

Retail marketers can enhance customer journeys by moving away from rigid campaign calendars to more responsive, behavior-triggered communications that yield a much better marketing return on investment (ROI.) ” Messaging frequency and channel selection could also be varied according to engagement levels.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

BirdEye

DECEMBER 30, 2024

This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. From initial discovery through to ongoing optimisation, we maintain a laser focus on ROI, operational efficiency, and customer satisfaction.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Thematic

JUNE 17, 2024

Measuring the ROI of your Voice of the Customer (VOC) program can be a challenge for many businesses. While VOC data holds valuable insights, it’s often difficult to quantify the impact of these insights on business outcomes like revenue growth, customer retention, and overall business growth.

ROI 62

ROI Net Promoter Score Return on Investment Multi-Channel 62

GetFeedback

NOVEMBER 4, 2019

However, while 78% of brands are measuring customer loyalty via these three metrics, very few businesses believe they are gaining any real insight from the results. Best in class VoC programs are using a mix of data sources beyond surveys and investing in tools that can pull out real actionable insights to drive the business forward. .

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

SurveySensum

APRIL 15, 2025

These tools also help you connect with the right customers, gather invaluable insights, and analyze their responses all from a single, user-friendly dashboard. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. But that’s not all!

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

SurveySensum

FEBRUARY 17, 2025

This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments. Recurring Trends Identification : It highlights recurring keywords, emerging patterns, and customer pain points to reveal actionable insights. Ensure no valuable customer insights are lost due to language barriers.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

BirdEye

DECEMBER 19, 2024

Here are the key benefits that make AI marketing strategy essential for modern businesses: Enhanced customer insights AI tools dig deeper into customer data than traditional analytics ever could. AI tools help manage customer inquiries, provide personalized recommendations, and ensure consistent engagement across all channels.

Marketing 52

Marketing Social Media Hospitality ROI 52

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. The question then is how to market your offering to a customer segment and determine exactly the right combination of message, channel and engagement and target market that leads to success. It is well known that a multi touch approach is the only path to success.

ROI 52

ROI Marketing Multi-Channel 2024 52

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Then, analyze the data to extract insights, make decisions, and get to work on the improvements that will elevate your customer experience and increase the success of your business. Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

BirdEye

JANUARY 24, 2025

In this blog, you’ll learn proven strategies and actionable insights to leverage social media effectively, prioritize the right platforms, and optimize your efforts to get the most out of your social media efforts. Create a long-term content calendar Consistency is key to maintaining active social media channels.

Social Media 52

Social Media Hotels Marketing Travel 52

SurveySensum

FEBRUARY 4, 2025

It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. It offers built-in tools to anonymize and delete data upon request.

2025 52

2025 Multi-Channel Demo User Experience 52

Retently

AUGUST 5, 2024

These tools should provide the robust functionality needed to manage large volumes of feedback and gain deep insights into customer experiences. Because it provides clear, actionable insights into customer satisfaction and loyalty. SMBs need NPS software that streamlines the feedback process and provides actionable insights quickly.

NPS 101

NPS B2B 2024 Net Promoter Score 101

BirdEye

MAY 13, 2024

That’s precisely what audience insight tools do. With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce. Dive into this comprehensive guide to learn everything you need to know about audience insights tools.

Insights 64

Insights Social Media 2024 Multi-Channel 64

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Insights AI Birdeye’s Insights AI analyzes customer feedback and market data to provide actionable business intelligence. Use AI to identify optimal contact times and preferred communication channels.

Marketing 52

Marketing Social Media Multi-Channel Document 52

inQuba

MAY 23, 2022

To measure ROI and the impact of strategies, and fine-tune to further optimize. As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Is Journey Management really important?

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

SurveySensum

FEBRUARY 6, 2025

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. This DIY platform has an easy to use interface enabling feedback-driven ROI. Also, it helps identify customers hidden emotions, tone, and sentiment in each response. Also, no need to break the bank over it.

Multi-Channel 52

Multi-Channel Social Media Omnichannel Feedback 52

BirdEye

FEBRUARY 21, 2023

About social media accounts Social media accounts are digital channels where companies create and publish content online for the purpose of connecting with their target audience. The challenge of social media management for multi-location businesses Multi-location businesses face several challenges when it comes to social media management.

Social Media 98

Social Media Management Multi-Channel ROI 98

Pointillist

SEPTEMBER 18, 2019

Even CX leaders are dealing with high customer expectations, intense competition, more rapid customer interactions across an ever-increasing number of digital and physical channels, and limitations imposed by legacy processes and technologies. To calculate CX benefits first choose the business metrics most impacted by customer experience.

Customer Journey 84

Customer Journey ROI Multi-Channel Touchpoint 84

BirdEye

APRIL 15, 2025

Read on to learn how to attract customers through intent-driven storytelling across your marketing channels and how GenAI tools can help you implement attraction marketing that builds trust and makes it easier for the right customers to find. This makes their marketing channels a two-way conversation. The sweet spot?

Marketing 52

Marketing Social Media 2025 Multi-Channel 52