ShepHyken

DECEMBER 4, 2020

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. Wrong Technology.

Roadmap 114

Roadmap Customer Experience Airlines Travel 114

InMoment XI

MAY 3, 2024

Listening to ALL Customer Signals Foot Locker’s CX programme, run by InMoment, is fueled by a wide range of customer signals that provide valuable insights into customer behaviour and preferences. These include: Surveys: Structured feedback mechanisms to gather comprehensive insights into the customer experience.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

Win the Customer

DECEMBER 21, 2024

Analyzing data to identify patterns and trends: Utilize data analytics and machine learning algorithms to identify customer segments, predict future behavior, and uncover hidden insights. Conducting thorough cost-benefit analyses: Evaluate the potential return on investment (ROI) of each AI initiative.

Social Media 59

Social Media Roadmap Return on Investment ROI 59

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What are the Benefits of Conversational Analytics?

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

InMoment XI

AUGUST 25, 2023

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

ROI 195

ROI Net Promoter Score Webinar Financial 195

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. This blog addresses those questions and provides a roadmap for building best-in-class post-purchase journeys.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Thematic

MARCH 20, 2025

However, hidden there are insights for product development. And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. So let’s break it down. Want to reduce churn?

Social Media 62

Social Media Banking 2027 Roadmap 62

GetFeedback

JANUARY 27, 2020

With that in mind, it’s clear that companies need a dedicated Voice of the Customer (VoC) program to capture powerful insights and drive increased value through CX improvements. It requires a systematic approach to gathering feedback then mining and analyzing that data for powerful insights, which drive critical business strategies.

Feedback 221

Feedback Metrics Customer Journey Mapping ROI 221

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. The Power of Complaints: A Valuable Source of Insights Both experts emphasized the value of customer complaints as a source of insights.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Birdeye Reports tackles these hurdles head-on by offering granular insights into customer experience and online reputation management (ORM). times higher revenue growth than those who neglected it.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

Alida

SEPTEMBER 22, 2016

Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. To launch an insight community successfully requires strategic planning, such as gathering stakeholder buy-in and consulting brand guidelines. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

JUNE 5, 2024

Understanding: Summarizing data for rapid insights and integrating various data types. Our approach is founded on meeting the diverse needs of our clients, providing them with the tools and insights necessary to drive impactful CX improvements. Road Map Listening: Shifting from static to conversational feedback solicitation.

2024 195

2024 Social Media Innovation Document 195

Thematic

FEBRUARY 19, 2025

Your feedback data sources keep growing, but your insights team doesn’t. Time to insights Thematic and XM Discover significantly differ in how quickly they deliver value, the complexity of their setups, and the resources they require. So, what’s the solution? In this guide, we compare Thematic and Qualtrics.

ROI 62

ROI Feedback Insights Healthcare 62

GetFeedback

JULY 19, 2019

In the book, I wrote, “One of the least-discussed benefits of hugging your haters (complainers) and paying attention to customer feedback is the potential to glean insights about your business that can improve your operations and processes.”. They’re giving you a roadmap to fix whatever it is that ails your business. Get the Guide.

Social Media 262

Social Media Webinar Feedback Books 262

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Data is highlighted as the cornerstone of competitive advantage.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Thematic

MARCH 30, 2025

It’s not enough to run a customer review analysis and implement changes based on the insights; you need to circle back and communicate with the customer about their feedback. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. What would help them?

Feedback 62

Feedback Roadmap NPS Loyalty 62

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Establish a customer journey roadmap that creates realistic expectations and lets you know if progress has stalled. Unclear ROI Value: Some customers have trouble seeing how your service will meet their goals.

ROI 76

ROI Customer Success Customer Journey Roadmap 76

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. From initial discovery through to ongoing optimisation, we maintain a laser focus on ROI, operational efficiency, and customer satisfaction.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

CSM Magazine

DECEMBER 9, 2024

These crucial insights can be gained by simply calling their own contact centre and experiencing the CX they provide for themselves. As a matter of fact, a majority of those same organisations have no idea where the problems are occurring in their customers’ journeys, mainly because they haven’t tested the journey for themselves.

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 195

Social Media Metrics Telecommunications Insights 195

InMoment XI

OCTOBER 24, 2023

Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. By centralizing data, it ensures that insights aren’t scattered fragments but a cohesive narrative. At InMoment, we emphasize the symphony of insights that analytics can offer.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. This practice is at the core of a successful customer-centric approach that is impactful for the following reasons: It provides insight into customer behavior and expectations.

Feedback 195

Feedback Social Media B2C 2024 195

GetFeedback

NOVEMBER 18, 2019

After all, insights without action are just expensive trivia! Contextualized (it provide insights, not just data). This allows you to conduct a more robust analysis of the feedback and makes the insights far more actionable. Now it’s time to analyze the data and turn it into insights that can be used throughout the organization.

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. Account Insights for individual adoption tracking. A custom table of Success Plans , enabling alignment on key objectives.

2024 52

2024 Customer Success ROI Innovation 52

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. Register Now. You can unsubscribe anytime.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

BirdEye

DECEMBER 28, 2024

Here is how you can streamline your efforts and improve your ROI from social media activities: Focus primarily on visual platforms like Instagram and Facebook for showcasing food photography and behind-the-scenes content. Manage online reputation with easy review generation, AI review responses, and in-depth insights with Reviews AI.

Social Media 97

Social Media Books Demo Events 97

TechSee

FEBRUARY 14, 2025

See the Complete Picture: Download the Full Report Want to dive deeper into the data and insights shaping the future of customer experience? Scalable Implementation Begin with pilot programs Gradually expand visual capabilities Monitor and measure impact metrics 3.

2025 109

2025 Customer Experience Download Roadmap 109

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! Emotional Insight as a CX Game-changer Understanding one’s targeted audience in and out will remain a central goal, but it will require a deeper and more nuanced approach. However, without data-driven insights, it’s only going to be guesswork about how your customers feel.

Management 98

Management ROI Touchpoint Roadmap 98

BirdEye

DECEMBER 19, 2024

Here are the key benefits that make AI marketing strategy essential for modern businesses: Enhanced customer insights AI tools dig deeper into customer data than traditional analytics ever could. Google Analytics 4 : Uses AI to: Track user behavior Analyze web traffic patterns Measure campaign performance Provide user insights 2.

Marketing 52

Marketing Social Media Hospitality ROI 52

Experience Investigators by 360Connext

AUGUST 22, 2023

Usually, this means they collect all sorts of customer insights through surveys and user reviews to better understand their experience. They empower their entire company to act on those insights and then seek to understand their customers all over again. They might even proclaim to put customers first or be customer-centric.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. How to do it: Use AI-driven insights to categorize reviews by sentiment (positive, neutral, negative). How to do it: LinkedIn Industry insights, B2B networking, and professional updates. If your brand also feels invisible, keep reading.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. the next step is to collaborate on a roadmap moving forward. Can your business benefit from more robust redundancy?

Contact Center 177

Contact Center Article Hospitality Customer Care 177

Wootric

OCTOBER 7, 2020

Wootric is ranked #1 in ROI (Return on Investment). We understand that in order to have an impact, CX champions must engage stakeholders, democratize insights, and ensure data is at the fingertips of frontline teams in real-time,” says Prabhat Jha, CTO of Wootric. Additional data including customer segments, ROI, and more.

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97