Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. More Posts - Website Follow Me: The post Key Insights from Next Generation Customer Experience: Day One appeared first on Customer Experience Consulting. There are ways to do this without risking anything.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

InMoment XI

OCTOBER 23, 2024

Offer industry-specific solutions and insights. By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. AI-powered feedback analysis can also help your bank capture meaningful insights from customer data to improve CX strategy.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Experience Investigators by 360Connext

APRIL 14, 2020

Determine what goals you have, so it’s very clear what actions to take once you gain the insights you’re seeking. Determine what goals you have so it's very clear what actions to take once you gain the insights you're seeking. Consider a recipe to gain the insights you need. Workshop virtually.

Customer Journey Mapping 374

Customer Journey Mapping Workshop Customer Journey Touchpoint 374

InMoment XI

OCTOBER 20, 2022

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! In the last keynote of the day, EMEA customer experience expert Stan Swinton of Bain & Company left us with insightful advice.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

MAY 20, 2015

Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. We bring insights in quick and actionable ways. The best leaders are part of the best teams. We have no endgame to sell.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

InMoment XI

DECEMBER 19, 2022

Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. Journey mapping workshops help you predict and plan for changes in customer behavior, so while your competitors are scrambling to adapt, you’re prepared to meet the evolving needs of the market.

Touchpoint 370

Touchpoint Feedback Workshop Customer Journey 370

ShepHyken

MARCH 4, 2025

While most companies practice social listening for their own brands, paying attention to social mentions about your competition gives you a broader insight into whats happening in your industry. Share insights with your team and use them to stay customer-focused and ahead of your competition. This isnt a do it once exercise.

Workshop 85

Workshop Feedback Customer Service Training B2B 85

Retently

OCTOBER 16, 2024

Without adding any extra steps or disrupting your recipient’s flow, you can gather real-time insights with every interaction. billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. rating with clickable smiley faces.

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

InMoment XI

AUGUST 31, 2023

This year’s event is jam-packed with hands-on demonstrations, workshops, and interactive opportunities to help you extract tangible value from our speakers, as well as gain applicable knowledge for your experience programme. Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI.

2023 195

2023 Workshop 2024 Events 195

ShepHyken

FEBRUARY 4, 2025

A simple option of yes or no will give you insight. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. For example, if there is a digital process youre taking the customer through, you might ask, Do you understand what weve shared so far?

Feedback 93

Feedback Government Hotels Workshop 93

InMoment XI

JULY 24, 2024

By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty. Training and Workshops : Educational resources to empower your team with CX best practices. Ongoing Support : Continuous assistance to ensure the success of your CX initiatives.

Technology 195

Technology Customer Experience Workshop ROI 195

InteractionMetrics

NOVEMBER 21, 2024

Share it across departments for feedback, then apply those insights to 15 more emails. ” 4: Workshops: Aligning Teams for Immediate Improvements A unified team approach can immediately improve customer service. Workshops are just the start, and ongoing measurement ensures the strategies stick. Work with an expert like us!

Customer Service 52

Customer Service Workshop Net Promoter Score Metrics 52

ShepHyken

DECEMBER 3, 2024

A few questions that take the customer a minute or two to answer will provide insight into their level of happiness and why they feel that way. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. The company did this well.

Workshop 88

Workshop Customer Service Training Feedback Customer Service 88

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience. Customer insights can be gained in many ways and are a great way to gauge how the customer feels about the current experience. The 8 skills required by any CX team are: Strategy.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

Experience Investigators by 360Connext

FEBRUARY 3, 2020

The occasional company-wide training workshop. CX strategist Blake Morgan provides surprising and counter-intuitive insights on customer experience, social customer service and content. On-site CX Workshops. Workshops are an incredible way to train your team in a collaborative and interactive way. Visit Experience This!

Workshop 197

Workshop Healthcare Sales Financial 197

ShepHyken

DECEMBER 9, 2024

With customers expecting consistent personalization across channels, proactive engagement and the flexibility to control their own narrative, brands must respond by leveraging AI-driven insights and omnichannel capabilities that offer deeper connections. The experts cant always be right! Connect with Shep on LinkedIn.

2024 75

2024 Article 2025 Customer Service 75

ShepHyken

JANUARY 5, 2025

As we look ahead to Season 2, Shep and I are excited to bring you even more actionable insights to help you create super amazing customer experiences. Top 5 CX Trends that Will Shape 2025: Study by ET Edge Insights (ET Edge Insights) SurveySensum, has announced its latest Top 5 CX Trends for 2025 report.

2025 71

2025 Article Customer Service Loyalty Programs 71

ShepHyken

NOVEMBER 18, 2024

This article will give you insights that may help you and your organization escape the label of a “meh” experience. This excellent article by some of the experts at Bain and Company has great insights into how to design an experience that customers enjoy. According to this article, it is not. Connect with Shep on LinkedIn.

Article 75

Article Customer Service 2024 2025 75

CloudCherry

JULY 23, 2019

You’ve completed an energizing workshop and designed a powerful journey map visual. It feels inspiring to pull together your first customer journey workshop and design your journey map, doesn’t it? Your CJM isn’t just an attractive visual, it’s an asset that reveals essential insights about your business.

Customer Journey Mapping 236

Customer Journey Mapping Customer Journey Net Promoter Score Workshop 236

ShepHyken

DECEMBER 29, 2024

This excellent article/interview will give you even more insight into the importance and power of integrating the two. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops. For years, Ive said that CX is part of marketingand vice versa.

Article 75

Article 2025 Customer Service 2024 75

C Space

OCTOBER 5, 2021

C Space appoints CTO, accelerates impact of insights through technology. C Space’s ambition is to create insights that change the business world. We have a long-established heritage of defining what’s next for insights, having invented online insight communities in 2000. C Space is a part of the Interbrand Group.

Technology 98

Technology Insights 2021 Leadership 98

Alida

AUGUST 3, 2016

“I’ve spoken at and attended Vision Critical’s Customer Intelligence Summit a few timesand I always find talking to people in similar roles or industries very eye-opening ,” says Sam Trimboli, consumer insights professional at Price Chopper. Learn from a variety of workshops. Discover tips from other users of insight communities.

2015 167

2015 Workshop Customer Centricity Innovation 167

ShepHyken

OCTOBER 13, 2024

CX Network gathered some insights from some well-known CX experts. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Here’s the first list of CX trends I’ve seen. Connect with Shep on LinkedIn.

Article 71

Article 2025 Customer Service 2024 71

ShepHyken

DECEMBER 22, 2024

BONUS Our Top Stories of 2024 by Rachael Trickey (Call Centre Helper) All year round, our team have worked with industry experts across the world to bring you articles filled with the latest insights into Customer Experience, Employee Experience and Technology but whats been your favourite so far? Connect with Shep on LinkedIn.

Article 78

Article 2024 2025 Customer Service 78

Experience Investigators by 360Connext

DECEMBER 15, 2023

Share customer journey maps and insights. Don’t limit key insights and journey maps to just certain leaders or teams. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Sugarcoating their reality won’t build trust.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

ShepHyken

NOVEMBER 11, 2024

The Fast Company Executive Board is a network of leaders and experts who share tips and insights with the publication’s readers. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

2024 71

2024 Article Customer Service Magazine 71

Customer Bliss

DECEMBER 16, 2014

Experience in Completed Brand and Marketing Projects – Experience from completed project work brings with it huge gains in knowledge, skills and insights. It’s the fun times of facilitating the meetings, workshops, and accountability forums. The lack of these six skills comprises the execution chasm.

Customer Change 204

Customer Change Metrics Workshop Customers 204

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. Here’s a summary of the workshop and the insights gleaned: Unlocking a Customer Experience Transformation Strategy The workshop, spanning 85 minutes, was structured to encourage active participation and meaningful discussions among attendees.

Insights 62

Insights Workshop Customer Experience Contact Center 62

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! That means capturing insights from every touchpoint and channel.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

ShepHyken

OCTOBER 20, 2024

The fourth annual report draws on insights from nearly 24,000 consumers in 23 countries around the world. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Article 78

Article 2024 Customer Service 2025 78

Experience Investigators by 360Connext

APRIL 23, 2024

Speaking of data…any type of business strategy requires incorporating key data and analysis to get to the insights, improvements, and priorities in a plan. Insights from operational data, like conversion rates, as well as feedback from customers, can help prioritize what efforts should come first.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

ShepHyken

FEBRUARY 9, 2025

And if you like this article, be sure to click on the links at the bottom of the article that include further insights into how sports teams and events around the world are meeting and exceeding their fans expectations. My Comment: We wrap up this week’s roundup with insights from Starbucks. Connect with Shep on LinkedIn.

2025 75

2025 Article Customer Service Sports 75

ShepHyken

JANUARY 26, 2025

Verizon Customer Chief Talks Retail Customer Experience: It’s All About Personalization by Judy Mottl (Retail Customer Experience) Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizons CX strategy and what makes for a rewarding, compelling customer experience. Connect with Shep on LinkedIn.

Article 66

Article 2025 Customer Service Loyalty Programs 66

ShepHyken

MARCH 24, 2025

Renowned customer experience expert and bestselling author Shep Hyken joins us on the latest episode of CBT Now to share key insights from his latest research on the state of customer service. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops.

Article 75

Article 2025 Customer Service Healthcare 75

Experience Investigators by 360Connext

AUGUST 4, 2020

My workshopping and consulting leads me to work with a wide range of clients with all sorts of goals. Large companies struggle with having too much data they have to sort through for real insights. What data and qualitative insights have customers shared? Does Your Organization Agree on Who Your Customer Is? Talk to your team.

Social Media 265

Social Media Customer Journey Customers Feedback 265

Experience Investigators by 360Connext

JANUARY 12, 2021

Your VoC program can allow your leaders to follow a standard and sustainable model of collecting feedback at key moments along the journey, analyze that feedback, then turn those insights into action. This collection of insights can be used to evaluate what changes are required to improve your overall customer experience.

Net Promoter Score 241

Net Promoter Score Customer Journey Mapping Metrics Customer Journey 241

GetFeedback

AUGUST 14, 2019

Online surveys can provide insights if your digital experience is meeting customer and prospect needs. It’s not the measuring that makes things happen, it’s what you do with those insights. CSAT can provide a lot of insights around how well your brand met expectations at these key parts of the customer journey.

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273