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The Hard ROI & Sustainability Impact of Visual and AI Service and CX

TechSee

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. For a more detailed analysis, be sure to download our comprehensive white paper and industry report.

ROI 124
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Optimove’s Responsibility as the Visionary Leader

Optimove

AI-Driven Predictive Analytics : Since 2012, Optimove has embedded AI-driven predictive analytics in its platform, empowering marketers to anticipate customer behavior and tailor interactions. This early use of AI set a new standard in marketing. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

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Seeking a New VOC Vendor? Here’s How to Make the Transition

CloudCherry

Even if the solutions in place aren’t delivering the desired return on investment, and even in the face of vendor incompetence, the prospect of switching vendors may appear more costly and disruptive than sticking with the existing solution and hoping it eventually works to the company’s advantage. Don’t forget about culture.

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Understanding the B2B Customer Journey and How It Differs from B2C

Totango

Engagement: prospects interact with a brand’s website and become freemium users. B2C renewal or churn outcomes may be based on more individual factors, while B2B outcomes may involve a more calculated analysis of return on investment. Conversion: freemium users convert to paying customers.

B2C 118
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5 Questions to Ask Before Putting AI into Practice and a Checklist for Success

CSM Magazine

Chatbots are already a common phenomenon in contact centres while millions of people interact daily with virtual assistants such as Google Home and Alexa. For those organisations who haven’t yet invested in AI, many are experiencing a fear of missing out (fomo). What should be the criteria for selecting them? About EBI.AI.

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SaaS Tools for Business Growth: Five Essentials You Must Have

Totango

This can be anything from downloading a white paper to signing up for a trial. It aims to help you interact, build and cultivate a relationship with leads so they ultimately can be passed on to your sales team and convert to happy customers. Reporting tools help track return on investment. Primary users.

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AI-Driven Business Insights From Every Conversation With 8x8 Speech Analytics

8x8

For example, valuable insights can be gleaned by analyzing interactions between an inside sales team and their prospects.”. “Increasingly, companies are realizing the value of analyzing all conversations, not just those that are managed through the contact center. The Future is Here. With 8x8, the future is here today.