eglobalis
MARCH 4, 2025
However, despite significant advances, todays AI agents cannot yet resolve every issue or replicate the human touch. To mitigate this, organizations must fine-tune models, apply reinforcement learning, and monitor AI interactions closely. Detect frustration or confusion and automatically route interactions to human representatives.
InMoment XI
DECEMBER 18, 2024
They provide a central platform for handling customer interactions across various channels. Tools like real-time call transcriptions provide agents with the information they need for quick and effective issue resolution. Personalized interactions help drive revenue growth by fulfilling customer needs and converting prospects.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
SEPTEMBER 16, 2020
From knowledge bases to virtual agents, the potential disruption that a solid set of self-service applications can bring to contact center efficiency and customer experience is unquestionable and justifies all the buzz. Additionally, virtual agents can provide sustainable 24/7 support for many contact centers.
TechSee
FEBRUARY 20, 2018
Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Here are the steps to get started: Build the virtual agent around a single strategic objective.
Speaker: Brian Morin & Helena Chen from SmartAction
AI virtual agents can help resolve a lot of routine and repetitive interactions, but not all are created equal. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI. By starting every conversation with AI.
TechSee
DECEMBER 3, 2024
There’s also a clear difference in ROI when automating simple informational tasks versus more complicated service interactions. The Difference Between Basic and Advanced AI Agents Thanks to recent advances by leading platforms like Salesforce and Microsoft, businesses are becoming increasingly familiar with basic AI agents.
TechSee
SEPTEMBER 27, 2023
TechSee’s Sophie AI merges voice, visual, and text interactions to help service teams resolve any questions or issues using natural language and intuitive visual guidance. Fully customizable and adaptable to any brand or business, it provides the “brain” to humanize automated customer service interactions.
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. Schematics of successful interactions. How data + business logic keeps virtual agents in their "swim lane". But how do you do this?
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
It just so happens that whenever we design and deploy a new AI-powered virtual agent over voice, the self-service application invariably falls into one of 5 distinct categories. If it fits into one of these 5 categories, a live human agent should never handle it. Understand top use cases driving conversational AI adoption.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. How automating a customer service call isn’t as simple as using a script from a human interaction.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. How to modernize the self-service experience with an AI virtual agent that resolves issues conversationally.
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
With the influx of calls replacing in-person interactions, it is up to our virtual agents to not only evolve to the new demands but also to help alleviate the current stressors on live agents. 2020 was the year that customer call centers and customer experience were pushed to their limit.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Adapting to a post-COVID world means recession-proofing your contact center with AI that reduces reliance on live agents with virtual agents that are always on, perfectly trained, and at a fraction of the cost. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
Expert insights. Personalized for you.
197 
Let's personalize your content