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The True Cost of Losing a Customer

BlueOcean

But if that interaction also results in a negative experience, the customer support experience can become the straw that breaks the camel’s back. Calculating Lifetime Customer Value. Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good.

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Measuring Customer Service Performance: Lifetime Customer Value

CSM Magazine

For NPS metrics, Promoters (10-9), Passives (8-7), and Detractors (6-0) divide how you’ll be measuring customer service performance, but they alone won’t give you the keys to the castle. It’s critical to know the tangible value of your promoters to the overall lifetime customer value. You do it again and again.

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The True Cost of Losing a Customer

BlueOcean

TL;DR: With every customer loss, you’re missing out on prospects and falling short of your lifetime customer value potential. It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.

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4 C’s of CX Culture: How Well is Your Company Doing?

Experience Investigators by 360Connext

Great customer experience means better business results. Customers will spend more, stay longer and tell their friends about the brand. If metrics like retention rate, lifetime customer value, and new leads from referrals are important to your company, then great customer experience is too.

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10 Ways to Turn Holiday Shoppers into Lifetime Customers

Optimove

If you regard the upcoming season not as an easy chance for quick wins but as a season for sowing the seeds of your future loyal customers, youll be sure to win both during the holiday craze and in the year to follow. The post 10 Ways to Turn Holiday Shoppers into Lifetime Customers appeared first on Optimove.

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Delivering Customer Experiences that deliver Value

CloudCherry

Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on. . • Link metrics such as CSAT, NPS and CES directly to business outcomes. How can Brands prioritize their initiatives? Find out the financial impact of your initiatives.

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The Elements You Need for A Successful CX Program

InMoment XI

This means achieving one or more of the four key economic pillars: acquiring more customers, keeping more customers (reducing churn), growing lifetime customer value (CLV), or reducing cost to serve.

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