Thematic

APRIL 1, 2025

" Helpdesk, live chat, phone support, online documentation Customer surveys indicate frustration due to long wait times and unresolved issues Loyalty "Why should I continue to choose you?" A strong customer insights strategy clearly turns feedback into actions on your product roadmap.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

BirdEye

DECEMBER 28, 2024

Consider implementing a loyalty program integrated with your reservation system. Implement automatic confirmation and reminder systems through email and SMS with options for easy modification or cancellation of reservations online. Include special request options for celebrations or dietary requirements.

Social Media 97

Social Media Books Demo Events 97

ShepHyken

MAY 22, 2023

Loyalty Programs – A Few Best Practices by MTS Staff Writer (MarTech Series) Loyalty management encompasses more than just software or a vendor running a loyalty program. Here’s an article with several short examples about how companies created a culture that helped create the experience that retains customers.

2023 14

2023 Article Customer Service Loyalty Programs 14

Optimove

OCTOBER 3, 2023

Player loyalty is the holy grail in iGaming, the secret sauce that guarantees the long-term success of iGaming operators. Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more.

2023 52

2023 Loyalty Insights Loyalty Programs 52

Happy or Not

JANUARY 3, 2022

A glimpse of our future roadmap. For example, retailers are using a wide number of systems to follow transaction data, traffic hours, customer insights, loyalty programs, online shopping information or location-based technology. .

Omnichannel 69

Omnichannel Loyalty Programs Roadmap Retail 69

Bold360

MAY 5, 2020

Use the opportunity you have right now to set up your roadmap and playbook. Do you have a loyalty program? (If Adrian Brady-Cesana. How to come out of COVID-19 leaner, meaner, and way more efficient. Here’s your priority list. Number one, customer journey maps. Go from the top to the bottom of the funnel.

Customer Journey Mapping 87

Customer Journey Mapping Customer Journey Loyalty Programs Roadmap 87

Currency Alliance

JANUARY 18, 2021

It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Here are three predictions of how loyalty programs must evolve in hospitality. Yet like many hotels, most hotel loyalty programs are homogenous.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

Thematic

DECEMBER 5, 2018

Think customer loyalty programs are all about getting generic discounts, points and rewards? Develop a data roadmap and stick to it. A good approach is to develop a data roadmap and stick to it. Think again. That was the old school way of doing things.

Customer Retention 96

Customer Retention Competitive Advantage 2017 2014 96

PK

JULY 15, 2019

2 Loyalty = Outcome; Member Experience > “Loyalty Program”. Many organizations still orient toward customer loyalty within a fairly restricted traditional loyalty program mental model, which produces a narrow focus on the potential solutions for achieving customer loyalty.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Creating Customer Loyalty. But the true purpose of every support team venture is to create customer loyalty. by Ryan Levesque.

Books 89

Books Customer Service Culture E-support 89

CustomerSuccessBox

SEPTEMBER 20, 2021

The top articles on Zendesk are: 11 customer loyalty program examples that work. Building a product roadmap and why Customer Success input is important. The content is really helpful because it’s easy to read and actionable. Why customer success is your golden ticket to business success. The Success League. Recommnded Read.

Blog 64

Blog Customer Success Customer Centricity Consulting 64

Oracle

OCTOBER 10, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Financial services technology isn’t just helping brands gather better data about customers.

Financial 50

Financial Technology Banking Loyalty Programs 50

SurveySensum

DECEMBER 22, 2022

Launch a customer loyalty program. They give you ideas for your product roadmap. . Launch a customer loyalty program . Launch a customer loyalty program and give vouchers, offers, discounts, or loyalty points to appreciate them for being loyal customers and for motivating them to be part of premier customers. .

Customer Retention 52

Customer Retention Customer Success Loyalty Programs Social Media 52

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Create meaningful loyalty programs with exclusive promotions or discounts to reward and appreciate loyal customers.

Retail 110

Retail NPS Touchpoint Feedback 110

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs Hotels 58

InteractionMetrics

FEBRUARY 20, 2025

The result is a clear roadmap to improvement for your company. If promoters tend to spend more money, you can design loyalty programs and exclusive offers to enhance engagement. Average spend: How does customer loyalty impact revenue? Customer Lifetime Value (CLV): Do promoters spend more and stay longer?

NPS 52

NPS Net Promoter Score Customer Satisfaction Metrics 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Retently

OCTOBER 1, 2018

To better visualize it, think of it as a roadmap of the full customer experience. Brand Loyalty – If the product/service experience was positive and the customer is satisfied with your brand, they will likely start becoming loyal and promoting your business. What Is a Customer Journey Map?

Customer Journey Mapping 91

Customer Journey Mapping Touchpoint Customer Journey CEM 91

CSM Magazine

SEPTEMBER 19, 2024

From exploring online ordering systems to launching a loyalty program and enhancing your sales through exceptional customer service, the opportunities are endless. Here are 10 practical strategies to boost your business operations: Refine Your Business Plan: Think of your restaurant’s business plan as a flexible roadmap.

Customer Experience 52

Customer Experience Customer Satisfaction Exceptional Customer Service Loyalty Programs 52

OpinionLab

MARCH 12, 2015

Perhaps you’ve asked them to provide their income level or the purpose of their visit; maybe you are interested in identifying their persona or status level in your loyalty program. If you’re not currently deploying a VOC technology, you should consider putting that on your roadmap for 2015. Final Thoughts.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

SurveySensum

DECEMBER 21, 2023

It’s like having a roadmap to enhance their products or services. For instance, think about how Starbucks employs its loyalty program. The Starbucks loyalty program isn’t just about collecting points and creating brand ambassadors. Instead, it’s an opportunity to learn and grow.

Social Media 52

Social Media Loyalty Programs Feedback Customer Satisfaction 52

SurveySparrow

JANUARY 14, 2020

In fact, a report by BRP consulting says that 68% of customers say that they would shop at a brand which has a loyalty program. You need to find them and draft a loyalty program that will incentivize them to spread the word about you and stay longer. 6 Create a roadmap for the future. Heard of the Pareto Principle?

Customer Retention 52

Customer Retention Feedback Loyalty Programs Roadmap 52

Thematic

JUNE 4, 2024

Consider touchpoints like onboarding, renewals, loyalty programs, etc., Analytics provides the roadmap, but true transformation requires intent. Understanding different customer journeys helps identify where the points of friction are slowing them down or causing annoyance. Prioritize these areas for immediate focus.

Customer Experience 62

Customer Experience Multi-Channel 2023 Feedback 62

Responsetek

MAY 3, 2018

This is called an Omnichannel Listening Strategy and it gives you a strategic roadmap for where you should apply your investment to make the highest returns. By doing so, you will learn what experiences are most critical for you to change first in your omnichannel implementation path. Vice President Sales, ResponseTek.

CEM 40

CEM Insights Omnichannel 2013 40

ProProfs Chat

DECEMBER 17, 2021

Customer Loyalty and Retention . Product Roadmap . Related Read: How To Build A Customer Loyalty Program. The tool allows you to stay on track with their product roadmap. Helps Build Effective Product Roadmap. Customer Retargeting. Source: Instabug.

Feedback 52

Feedback Roadmap User Experience Insights 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Key Actions for Customer Experience Visioning & Roadmapping: Data + Technology Enablement Experience Strategy + Delivery Service Design + Training Plan 4.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Key Actions for Customer Experience Visioning & Roadmapping: Data + Technology Enablement Experience Strategy + Delivery Service Design + Training Plan 4.

2022 52

2022 Roadmap Customer Relationships 2019 52

Magellan Solutions

NOVEMBER 27, 2023

It’s like having a roadmap directing you toward providing customer service. By transforming one-time transactions into ongoing relationships, you can build lasting loyalty. Consider implementing loyalty programs to show your appreciation.

Customer Service 52

Customer Service Exceptional Customer Service Customer Centricity Customer Satisfaction 52

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Hospitality operators A regional restaurant chain could implement the survey on their website and as part of their loyalty program signup. How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. Customer support, loyalty programs, and personalized communication play crucial roles here. So, let’s dive right in. What Is Customer Experience Lifecycle? Now what does a map do? It guides you, right?

Customer Experience 52

Customer Experience E Commerce Social Media E-support 52

Circular Edge

DECEMBER 13, 2022

Product teams can prioritize roadmap fixes and enhancements based on loyal-customer adoption metrics and feedback. Marketing can create loyalty programs and win-back campaigns. Loyal customers drive profitability and sustainable growth. Who benefits? Who benefits?

Competitive Advantage 52

Competitive Advantage Multi-Channel 2022 Insights 52

Pointillist

MAY 23, 2018

Prioritize the key CX opportunities identified in a high level customer journey map with leadership across organizational silos and use that as a starting point for creating a strategic roadmap for making changes. There are several ways to obtain the information that informs journey insights: Journey discovery. One-on-one interviews.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

BirdEye

MARCH 17, 2023

This involves understanding modern marketing techniques, including content marketing, social media, email marketing, referrals, sponsorship of events, loyalty programs, and promotions. Market your services A cohesive and powerful marketing plan helps you attract the right customers and grow your business.

Consulting 98

Consulting Social Media Financial Sales 98

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Social Media Touchpoint 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Social Media Touchpoint 52