article thumbnail

Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

This comprehensive approach ensures loyalty that is not only earned but sustained over time. If you enjoyed the article, feel free to share it and connect with me here or follow me on LinkedIn.

B2B 427
article thumbnail

Reduce Customer Churn to Boost Revenue and Stay Competitive

InMoment XI

Addressing these drivers allows you to enhance satisfaction, loyalty, and retention. To see what this can look like in action, read this customer story to learn how this large Telecommunications organization parted with InMoment to identify the root cause of customer churn and identified $6 million in at-risk revenue !

2024 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Improve Customer Retention

InMoment XI

Support Teams Consistency: Identify fundamental customer needs and create customized value and benefits Formal Relationship Surveys: Create goal-oriented relationship surveys; look for churn warning signs specific to your business Leverage Loyalty Programs: Leverage your best customers to be your most outspoken advocates.

article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. is developing a consortium-based blockchain platform specifically for the telecommunication industry. Blockchain exhibitors at MWC 2018: TBCASoft. TBCASoft, Inc.

2018 84
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

In customer service, blockchain is currently being analyzed for its ability to reinvigorate customer loyalty programs. is developing a consortium-based blockchain platform specifically for the telecommunication industry. Blockchain exhibitors at MWC 2018: TBCASoft. TBCASoft, Inc.

2018 84
article thumbnail

Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

Brand Example: Link Net, a telecommunication company , faced a wave of customer complaints regarding slow internet speeds and intermittent connectivity issues. By becoming specialists in dealing with their issues, you can win them back and foster loyalty. Recognizing the urgency, their customer service team sprang into action.

article thumbnail

Loyalty Point Liquidity drives Customer Engagement

Currency Alliance

Unfortunately, the customer loyalty sector has not kept pace. Most loyalty programs still retain largely the same design as 20 years ago. The key to getting customers once again actively involved in loyalty program participation is through providing greater liquidity.

Loyalty 45