Win the Customer

DECEMBER 21, 2024

As a product manager, you’re tasked with delivering on these expectations while navigating the complexities of a rapidly evolving technological landscape. Conducting thorough cost-benefit analyses: Evaluate the potential return on investment (ROI) of each AI initiative.

Social Media 59

Social Media Roadmap Return on Investment ROI 59

Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Table of Contents: What is Contact Center Management? They may focus on one particular area or team within the operation.

Contact Center 52

Contact Center Management Call Center Measurement 52

InMoment XI

AUGUST 25, 2023

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

ROI 195

ROI Net Promoter Score Webinar Financial 195

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! Switch from Reactive to Proactive Experience Management A lot of emphasis so far is on shaping customer experience based on insights from the past. However, the future of CX will demand a change from reactive CX management to proactive approaches.

Management 98

Management ROI Touchpoint Roadmap 98

Customer Bliss

MAY 5, 2015

To make sure your customer experience work stays on track, you need to constantly manage these seven inhibitors of customer experience success: Inhibitor 1: Starting with a Mantra, Not an Action Plan . This advances the silo based approach to actions that is contrary to the discipline of experience development and management.

Customer Experience 189

Customer Experience Net Promoter Score Roadmap Metrics 189

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

GetFeedback

JANUARY 27, 2020

ROI: If VoC results aren’t tied to clear financial metrics or business goals, you can’t validate the impact of your program. This way, you avoid survey fatigue while managing data in small doses. . This helps you measure improvement over time and track the ROI of your VoC program. Step 5: Take intelligent action.

Feedback 221

Feedback Metrics Customer Journey Mapping ROI 221

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Maximizing post-sale customer management. In most cases, data-driven customer management can rekindle interest and progress the relationship. Coordinate customer training with management. Servicing the customer.

ROI 76

ROI Customer Success Customer Journey Roadmap 76

InMoment XI

SEPTEMBER 3, 2024

Demonstrate Return on Customer Service Investment Conversation analytics provides businesses with tangible evidence of the customer experience ROI from their efforts. This helps to deepen customer relationships, increase customer lifetime value, and ultimately drive higher revenue.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

InMoment XI

AUGUST 16, 2024

This can be because of a lack of strategy, organizational resistance, poor change management, or any other number of reasons. Scaling often requires the introduction of more advanced digital tools to manage larger volumes of data, customers, or tasks. Research shows that 70% of digital deployments fail to meet their goals.

2024 195

2024 Omnichannel Customer Journey Mapping Technology 195

CSM Magazine

FEBRUARY 12, 2025

But here’s the thing: successful CX transformation isn’t about jumping on the latest tech bandwagon it’s about following a proven roadmap to results. This is delivered through either technical or operational Managed Services, ensuring sustained value creation. Take British Airways, for instance.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Thematic

MARCH 30, 2025

For example, if a hotel guest fills out a post-stay survey complaining about slow check-in, a manager might call or email the next day to apologize and confirm the issue is being addressed. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. The result?

Feedback 62

Feedback Roadmap NPS Loyalty 62

BirdEye

DECEMBER 28, 2024

Managing a unified presence across all these platforms requires systematic approaches and consistent attention. Staying current with these changes while managing daily restaurant operations is challenging. However, managing a multi-location social media presence can be difficult for restaurants.

Social Media 97

Social Media Books Demo Events 97

Alida

SEPTEMBER 22, 2016

Alesha Rhinier, customer engagement project manager at Lancaster General Health/Penn Medicine, offered a similar tip, explaining that setting goals and planning your first survey helps inform what needs to be included in the profiling questionnaire. Mally believes it should be developed in collaboration with stakeholders across the business.

2016 267

2016 Innovation Marketing Insights 267

Thematic

MARCH 20, 2025

And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools. Optimize product roadmaps: Prioritizing high-impact updates based on projected user preferences. So let’s break it down.

Social Media 62

Social Media Banking 2027 Roadmap 62

Thematic

FEBRUARY 19, 2025

XM Discover: Requires centralized management and structured training for every new team member, making it better suited for organizations with a dedicated analytics team. Look for solutions are lower-cost with faster ROI. ROI considerations: Faster time-to-market for product improvements.

ROI 62

ROI Feedback Insights Healthcare 62

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Leveraging Real-Time Analytics for Agility Let’s say you’re managing an e-commerce business during the peak holiday season. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Wootric

OCTOBER 7, 2020

Wootric, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a High Performer in the G2 Crowd Grid Report for Experience Management for Fall 2020. Wootric is ranked #1 in ROI (Return on Investment). It is gratifying to see our customers’ success reflected in our ranking.”

ROI 52

ROI 2020 Net Promoter Score Return on Investment 52

InMoment XI

JUNE 5, 2024

Contact Centers: Analyzes call transcripts for categorization, QA, alerting, and enhanced CX with tools like Conversational Intelligence and dashboards for agents and managers. Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration.

2024 195

2024 Social Media Innovation Document 195

GetFeedback

JULY 19, 2019

If your Voice of the Customer (VoC) program relies on understanding the customer experience mostly or entirely offline, you have a novel challenge to manage: Less than 0.5% They’re giving you a roadmap to fix whatever it is that ails your business. of customers follow through on leaving feedback once they’ve left your store.

Social Media 262

Social Media Webinar Feedback Books 262

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. Why is agent empowerment key to achieving business objectives (ROI and bottom line, contact center metrics, newly defined KPIs)? Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. Register Now.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

ChurnZero

DECEMBER 19, 2024

The customer success team at Ollie, an ERP system for beverage producers, had an onboarding approach that was too time-intensiveboth for their implementation managers and their customers, whose demanding schedules often leave little time for onboarding tasks. Here’s who they are, and how they did it.

2024 52

2024 Customer Success ROI Innovation 52

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. Instead of managing tedious marketing tasks, your team can focus on developing innovative marketing strategies.

Marketing 52

Marketing Social Media Hospitality ROI 52

BirdEye

NOVEMBER 18, 2024

Understanding the advantages and limitations helps you make an informed decision about incorporating AI into your social media management strategy. That’s where Birdeye Social AI comes in – a comprehensive solution that brings all aspects of social media management under one roof.

Social Media 52

Social Media ROI Metrics Engagement 52

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. It enables you to manage dissatisfied customers. Collecting feedback is the first step to successful customer experience management. Managing an overwhelming amount of feedback.

Feedback 195

Feedback Social Media B2C 2024 195

ClearAction

APRIL 17, 2019

CEO’s Guide to Growth through Customer-Centered Management Lynn Hunsaker. In every company where customer experience is a hallmark of their success, the CEO is the ringleader of customer-centered management. Customer-centered management is straightforward business sense. Business Sense. True Definitions.

Management 69

Management Customer Experience Management Books Financial 69

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. 25 tips to increase your online presence Best practices for online presence management Dos and donts when you increase online presence FAQs on how to increase online presence Want more eyes? If your brand also feels invisible, keep reading.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? 6 Customer Feedback Processes from Product Management Experts. From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Product Manager | Blend. Chris Chumley. Clement Kao.

Feedback 117

Feedback Roadmap Demo ROI 117

Joe Rawlinson

NOVEMBER 19, 2019

Social Media Management. You can achieve your social media marketing goals faster by using a management tool instead. You can use Hootsuite social media manager , it allows you to manage different social media accounts in the same place, measure performance with facts and numbers- likes, comments, shares, etc.

Social Media 23

Social Media ROI Roadmap Definition 23

InMoment XI

FEBRUARY 1, 2024

By basing decisions on solid data, businesses can maximize their ROI and align their strategies with their overall goals. A Final Word InMoment’s Spotlight stands out in the realm of customer experience management.

Social Media 195

Social Media Metrics Insights Telecommunications 195

ClearAction

DECEMBER 19, 2014

But like everything in a company, "it takes a village" Customer experience management is a team sport, a way of life, an ongoing journey of excellence within the context of valuing customers' well-being as the enabler of well-being in all other areas. Customer Experience Maturity Roadmap. Customer Experience ROI Trajectory.

Customer Experience 116

Customer Experience White Paper ROI Sports 116

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97

TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. How will your solutions’ roadmap help me deliver continued innovation and impact?

Roadmap 109

Roadmap ROI Technology Customer Success 109

TechSee

DECEMBER 16, 2020

A large housing association in the UK, LiveWest owns and manages almost 40,000 homes. The simplicity, seamless integration, and speedy implementation of the Visual Remote Assistant offering improves CX and drives high user adoption, translating into a greater ROI.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

Experience Investigators by 360Connext

AUGUST 22, 2023

It gets easier with time, and there are plenty of great feedback management tools to help. Focus on just a few feedback channels at first to get comfortable with the process. The goal, however, is to meet customers wherever they are and on their terms. Blend Company Data and Customer Data Humans often say one thing but behave differently.

Customer Experience 143

Customer Experience Customers Feedback Customer Centricity 143

Thematic

FEBRUARY 24, 2025

They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. This is where Customer Experience Management (CXM) tools come into play. Enhance Product Roadmap Validation , ensuring new features align with real customer needs rather than guesswork. One example?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62