Customer Bliss

SEPTEMBER 19, 2017

For the past decade, Alteryx has empowered strategic planning executives to identify and seize market opportunities, outsmart their competitors, and drive more revenue from their current businesses. It brings together the market insight, location analysis, and business intelligence today’s market requires. See above.).

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. Meanwhile, it also gives your sales team some leeway on what they can offer in response to these criticisms to overcome them at the point of sale or renewal. It’s an extra handy thing to add to their sales playbook. 5: Thank Respondents.

Net Promoter Score 368

Net Promoter Score Customer Retention NPS Social Media 368

Retently

MARCH 11, 2025

Whether its analyzing product reviews, refining post-purchase experiences, or working with marketing and support teams to resolve issues, their job is to make shopping effortless and enjoyable. In a market where consumers have endless choices, 73% say a great experience influences their brand loyalty more than price or product.

Management 115

Management Customer Experience Roadmap NPS 115

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 100

Sales Roadmap Culture Presentation 100

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Use Case: “As a marketing manager, I need richer insights from our competitor analysis to build effective strategies to outperform the competition.”

Events 243

Events Competitive Advantage Innovation 2024 243

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Metrics User Experience Feedback 96

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Customers Books Engagement 107

InMoment XI

MAY 3, 2024

Competitor Analysis: Monitoring competitor performance and market trends to stay ahead of the curve. From sales to digital, every team leverages customer feedback to drive operational improvements. Fueling Brand Love In today’s hypercompetitive market, brand love is the ultimate currency.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes. How Does Conversational Analytics Work? Interoperability Integration with other systems is also complex.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

InMoment XI

JANUARY 25, 2024

Gartner defines this report as: “A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.”* The Magic Quadrant evaluates technology providers in a specific market based on their ability to execute and their completeness of vision.

Reference 195

Reference Roadmap Innovation Technology 195

GetFeedback

SEPTEMBER 19, 2018

Lost Sales Feedback. When you get answers, you can shape your sales training and product roadmap and better fulfill customer expectations. Pro Tip: Automatically trigger surveys after every sales transaction and use survey logic to ask questions relevant to their experience. Was it due to pricing or missing functionality?

Net Promoter Score 199

Net Promoter Score Roadmap Events Feedback 199

ClearAction

JULY 8, 2024

CX ROI Metrics Roadmap Lynn Hunsaker Your CX ROI metrics roadmap is a cause-and-effect sequence that multiplies growth. How the CX ROI Metrics Roadmap Works Gold : First, your CX team facilitates earnest use of customer experience insights for growth efforts: Products and services : new, upgrades, and lite versions.

Roadmap 48

Roadmap ROI Metrics Chief Customer Officer 48

BirdEye

DECEMBER 19, 2024

Today, marketing teams face a critical challenge: delivering personalized customer experiences while managing increasingly complex digital marketing plans. An effective AI marketing strategy transforms how businesses understand and engage with customers. Ready to transform your marketing with AI? Let’s dive in.

Marketing 52

Marketing Social Media Hospitality ROI 52

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Use that information to inform your roadmap for improvements. Staying in touch doesn’t mean just sending promotional or sales offers.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 95

Sales NPS Customer Success Customer Journey 95

CX Accelerator

JULY 1, 2020

Define your digital roadmap, including expectations, roles and responsibilities, and timing. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Consider the current customer experience and how transforming will improve it.

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

Retently

MARCH 17, 2025

Marketing Campaign Impact : Did a recent ad increase ticket volume? product quality, unclear policies, or marketing misalignment). Helps align CX insights with product, marketing, and logistics teams to drive bigger-picture improvements. hours due to high ticket volume after Black Friday sales.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

InMoment XI

JANUARY 10, 2023

They’ve got a sales team focused on enterprise sales, a customer success team that largely spends its time making onboarding simple and straightforward, and a customer support team that’s available to fix problems. marketing, finance), but let’s focus on these four for the point of illustration. Big Picture Analysis.

Customer Experience 243

Customer Experience Management Touchpoint Net Promoter Score 243

SurveySensum

MARCH 14, 2025

But how to design it flawlessly and make a mark in the market? This is where Market Research comes in. Whether you’re a startup rolling out a new product or a brand looking to expand, market research is the foundation of success. What is Market Research? So, lets explore some of the importance of market research.

Marketing 52

Marketing Social Media Demo Insights 52

Alida

JULY 26, 2016

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. Don’t think of market research as a department.

2016 162

2016 Customer Experience E Commerce Insurance 162

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 157

Measurement Marketing 2007 Competitive Advantage 157

Thematic

MARCH 30, 2025

Businesses can optimize marketing, improve customer experiences, and stay ahead of the competition by using data-driven customer insights. For marketing teams, metrics such as customer retention , conversion rates , and social sentiment provide insight into campaign effectiveness. The marketing team pauses promotions for that SKU.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

GetFeedback

JUNE 3, 2019

Fast-growing companies are constantly tweaking and shifting their strategies and products —A/B testing, trying new methods of delivery and experience, and even testing out marketing pitches based on the needs of different customers’ marketing personas. Benefit 2: open up communication.

Customer Satisfaction 170

Customer Satisfaction Magazine Customer Retention Customers 170

InMoment XI

JUNE 5, 2024

It assesses vendor scores based on three pillars: current product offering, strategy, and market presence , with subcategories that make up each pillar. Market Intelligence Our platform supports ad-hoc research, brand awareness studies, and industry trend analysis, helping businesses stay ahead of market changes and consumer expectations.

2024 195

2024 Social Media Innovation Document 195

Thematic

APRIL 1, 2025

They ensure you're gathering and analyzing customer data with purpose—whether it's to inform product improvements or to refine marketing strategies. CRM and Sales Data: Purchase histories link customer value to feedback. Market Research & Focus Groups: Provide deeper context around customer needs.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

Thematic

MARCH 20, 2025

A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Enhance marketing effectiveness with data-driven messaging. Are you focused on customer service, product improvement, marketing effectiveness, or all three?

Customer Insights 62

Customer Insights Insights Net Promoter Score NPS 62

Integrity Solutions

SEPTEMBER 23, 2021

This helps to better differentiate themselves in a highly competitive market. A value based sales process gives sales teams the system and behavioral alignment to effectively differentiate and demonstrate what the results are of the sale. Enabling A Value Based Sales Process. What’s holding them back?

Roadmap 70

Roadmap Sales Leadership Insights 70

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal). If you don’t fully understand these cases yet, that’s OK.

Sales 98

Sales Customer Success Customers Customer Relationships 98

GetFeedback

JANUARY 29, 2019

In turn, this gives you a holistic view of the customer experience across all areas within your organization… Marketing : leverage surveys to better understand your target audience and nurture them through the customer journey. Sales : use survey feedback to enhance the purchase experience and bolster salesperson skills.

Net Promoter Score 150

Net Promoter Score Roadmap Feedback Travel 150

InMoment XI

MAY 18, 2023

If you’re interested in the New Vehicle Customer Study, please contact your InMoment sales representative or Shawn St. The Inoment New Vehicle Customer Study is one of the most used new vehicle buyer behavior studies in the market. Clair , our syndicated research lead. Clair , our syndicated research lead.

2022 195

2022 Automotive 2023 Sports 195

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.

Customer Success 62

Customer Success Chief Customer Officer Roadmap Sales 62

GetFeedback

MAY 4, 2018

Rather than working off assumptions, talk to your support agents, your sales reps, and anyone else who has first-hand experience with customers. Get their take before you develop new features and plan the product roadmap. In addition, you can use the feedback to better define your audience and improve your go-to-market strategy.

Net Promoter Score 170

Net Promoter Score Customer Centricity Feedback Roadmap 170

CSM Magazine

FEBRUARY 3, 2025

These digital tools enable small businesses to set achievable goals, monitor progress, and ultimately thrive in competitive markets. Whether you’re mapping long-term strategies or addressing immediate operational needs, a planning platform can serve as your business roadmap. Thats where planning platforms come in.

Financial 52

Financial Rewards Programs Exceptional Customer Service Roadmap 52

GetFeedback

DECEMBER 10, 2018

This is a great marketing real estate to promote relevant content, like customer stories, or ask promoters for reviews. If someone is identified as a detractor, you can use the thank you page to provide helpful articles and resources rather than marketing content. Also include an open text field to garner more qualitative feedback.

NPS 210

NPS Net Promoter Score Measurement Metrics 210

CSM Magazine

DECEMBER 9, 2024

The Status Quo Isn’t Working Although investment in complex, often bespoke, on-premise contact centre infrastructure continues, recent research from Sabio has revealed that more than 60% of companies across the UK market are continuing to rely on clunky, outdated versions of on-prem platforms. The culprits?

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Salesforce is undeniably a powerhouse for needs spanning the marketing, sales, and customer experience lifecycle. However, this may be more marketing-focused than the full customer journey.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162