Ecommerce Customer Experience: How to Improve and Measure It
InMoment XI
JULY 23, 2024
This means it can include everything from discovering your brand through social media, navigating your website, making a purchase, and receiving support after they make an online purchase. Step Four—Implement Customer Feedback Surveys: Use tools like NPS, CES, and CSAT to gather feedback and identify areas for improvement.
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