Measurement Roadmap White Paper 
Talkdesk
DECEMBER 1, 2020
Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .
Gainsight
OCTOBER 25, 2021
Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. Measure customer feedback. Learn How to Measure Success the Right Way. Customer feedback loops root your strategy in data that matters. Customers feel valued.
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GetFeedback
FEBRUARY 15, 2019
Net Promoter Score is a trusted measure of customer loyalty. Many companies measure NPS, but few use it to its fullest potential. After customers respond, you can calculate your NPS score: the quantifiable measure of how your customers feel about you. It’s time to implement a Net Promoter Score (NPS) program. Who are they?
Totango
AUGUST 23, 2022
B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. White papers. Standardizing and automating touchpoint workflows help you define key performance indicators (KPIs), which can be used to monitor and measure the quality of your customer’s experience at each touchpoint.
West Monroe
MARCH 27, 2017
If you have read our white paper “ Becoming a Customer-Centric Bank ,” you are familiar with the four jigsaw puzzle pieces to become customer-centric: Sales Fundamentals. One of the most valuable assets to your Banking CRM is the ability to measure results within your Sales teams and overall business.
Gainsight
OCTOBER 28, 2021
Luckily, there are a few ways to measure product-market fit and launch a growth plan that’s worth your time and energy. It’s a way of measuring whether your product and the service your features offer are filling a demand. Measuring growth retention rates shows you how well you’re repairing those holes and driving long-term value. .
Calabrio
APRIL 25, 2017
Contact center leaders and analysts now have access to real-time data, granular contact detail data, and aggregated, summarized data on any time interval they want to measure—from any source or channel. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives.
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