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Remove Multi-Channel Remove Return on Investment Remove Roadmap Remove Voice of Customer
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Data: The Most Essential Ingredient for an AI-Driven Experience Strategy

Hero Digital

NOVEMBER 26, 2018

AI is critical to CX because it can enable the delivery of high-impact experiences across channels at scale. The large amount of data permutations necessary to create 1:1 customer experiences across audiences, devices, geographies, etc. Develop an Achievable CX Roadmap. Integrate AI and Data for Success.

Multi-Channel 46
Multi-Channel Roadmap Touchpoint Return on Investment 46
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The ROI of VOC: 7 Expert Insights from Paul Stevenson and Rick Denton

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. It includes all channels where customers express their opinions and experiences, such as social media, contact center interactions, and even product usage data.

ROI 62
ROI Insights Multi-Channel Customer Centricity 62
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