TechSee

JANUARY 27, 2025

AI Reasoning is what separates “low hanging fruit” with limited ROI impact, from meaningful AI automation with scalable, substantial, transformative impact. Leveraging Tribal Knowledge: AI can learn from collective human experience—commonly known as tribal knowledge—and apply it to new problems.

Interaction 124

Interaction Average Handle Time Multi-Channel Customer Satisfaction 124

eglobalis

JULY 2, 2024

Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs. Revenue Growth: Tracks growth directly attributed to customer experience initiatives. Customer Retention Rate (CRR) : Measures the ability to retain customers over time.

NPS 453

NPS Feedback Net Promoter Score B2C 453

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. When and How to Transition to Multi-Channel? Many CRM programs, especially post-purchase journeys, often begin with a single channel.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52

Avaya

JANUARY 3, 2017

I know you’ve heard it all before; how single channel service evolved into multi-channel service evolved into omni-channel service. What if I told you that the customer experience is not necessarily about the channels you implement? From Servicing Channels to Channeling Your Customers.

Multi-Channel 52

Multi-Channel Travel Customer Journey Contact Center 52

InMoment XI

MARCH 18, 2024

By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 195

Insights Multi-Channel Webinar Social Media 195

Optimove

FEBRUARY 17, 2025

By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement. Modern consumers expect personalization , real-time relevance, and seamless cross-channel experiences. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Gainsight

FEBRUARY 1, 2023

Use a Multi-channel Approach to Solve the Adoption Challenge With the usage data in place, your CSMs and CS Ops teams have the necessary insight to take corrective action to solve for struggling customers. Your CS teams should be able to use multiple channels to solve this challenge at scale. You will always need their buy-in.

Multi-Channel 52

Multi-Channel Customer Success Webinar ROI 52

BirdEye

NOVEMBER 18, 2024

Performance analytics to get actionable insights that help you continuously improve your social strategy with: Competitor analysis Social media engagement tracking ROI measurement 3. Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3.

Social Media 59

Social Media Multi-Channel Culture E-support 59

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success.

Social Media 52

Social Media 2025 Management Multi-Channel 52

Optimove

MARCH 17, 2025

Retail marketers can enhance customer journeys by moving away from rigid campaign calendars to more responsive, behavior-triggered communications that yield a much better marketing return on investment (ROI.) ” Messaging frequency and channel selection could also be varied according to engagement levels.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

BirdEye

DECEMBER 30, 2024

For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging. To succeed, multi-location businesses must balance efficiency with personalization, ensuring each location connects with its unique audience while maintaining a consistent brand voice.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

ShepHyken

FEBRUARY 18, 2020

Instead of thinking about ROI, instead think of ROX—return on experience. You must demonstrate the ROI of customer experience. Confirmit’s recent report indicates that a very small number of businesses expect their investment in CX to increase in 2020. Improving your NPS rating alone will not necessarily lead to an increase in sales.

Multi-Channel 124

Multi-Channel ROI Leadership 2020 124

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

CSM Magazine

FEBRUARY 12, 2025

This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics. From initial discovery through to ongoing optimisation, we maintain a laser focus on ROI, operational efficiency, and customer satisfaction.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Thematic

JUNE 17, 2024

Measuring the ROI of your Voice of the Customer (VOC) program can be a challenge for many businesses. By focusing on VoC ROI, businesses can make data-driven decisions that enhance customer experience and drive business performance. Traditional methods of VOC analysis can be time-consuming, labor-intensive, and prone to bias.

ROI 62

ROI Net Promoter Score Return on Investment Multi-Channel 62

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus.

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. The question then is how to market your offering to a customer segment and determine exactly the right combination of message, channel and engagement and target market that leads to success. It is well known that a multi touch approach is the only path to success.

ROI 52

ROI Marketing Multi-Channel 2024 52

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. It includes all channels where customers express their opinions and experiences, such as social media, contact center interactions, and even product usage data.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Multi-Channel Contact Center 62

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

GetFeedback

NOVEMBER 4, 2019

As Bob Thompson from CustomerThink explains, “More work is needed on multi-channel impact analysis and action planning. Channel unification is a priority. For each of these channels, you might be using a different tool to collect that data. This will almost certainly require unifying feedback across channels.

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

transcosmos Information Systems

MAY 31, 2018

As a business owner or retailer, taking advantage of these different channels not only allows your business to engage better with buyers who may prefer to shop via one or more channels, but it also means potentially growing your revenue. Some of these channels include desktop, mobile, apps, SMS, and email marketing to name a few.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83

BirdEye

DECEMBER 19, 2024

AI tools help manage customer inquiries, provide personalized recommendations, and ensure consistent engagement across all channels. Start small, scale smart Begin with focused AI integrations in areas where you can measure clear ROI, such as automating repetitive tasks or enhancing social media management.

Marketing 52

Marketing Social Media Hospitality ROI 52

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Multi-lingual surveys : Questions can be created in the respondent’s preferred language from a list of 100. Multi-Language Support : Can it analyze feedback in different languages?

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Now, advanced data models can take the guesswork out of ROI predictions. Was it the variety in products that made the experience great? How about the price, or the speed of delivery? Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. At the same time, organizations realize that they must be fully focused on each customer’s needs.

Contact Center 109

Contact Center Call Center Multi-Channel Touchpoint 109

SurveySensum

FEBRUARY 4, 2025

It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. The tool provides comprehensive audit logs for tracking data access.

2025 52

2025 Multi-Channel Demo User Experience 52

BirdEye

JANUARY 24, 2025

While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue. Your social media channels should highlight offerings tailored to these groups, like family packages for leisure travelers or coworking spaces for professionals. Want your hotel to stand out?

Social Media 52

Social Media Hotels Marketing Travel 52

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. Comprehensive, multi-location coverage Birdeye Reports is designed explicitly for multi-location businesses, offering a comprehensive suite of reports that track every aspect of the customer journey.

Insights 115

Insights Social Media Multi-Channel Net Promoter Score 115

TechSee

AUGUST 26, 2020

For years, companies have focused on improving CX by offering customers a seamless omnichannel or multichannel experience that provides consistency across multiple touchpoints and channels. The ROI of a positive EES can be measured in terms of higher productivity and a lower attrition rate. For the Employee.

Customer Journey 124

Customer Journey Omnichannel Effort Score Multi-Channel 124

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Why Multi-Channel Analysis Matters 60% of consumers have purchased from a brand solely based on the service they expected to receive. How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

inQuba

MAY 23, 2022

To measure ROI and the impact of strategies, and fine-tune to further optimize. As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Is Journey Management really important?

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

Retently

AUGUST 5, 2024

SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. Features : You can use it across various channels like web, in-app, email, iOS, and Android. It supports omni-channel distribution and multi-language capabilities.

NPS 100

NPS B2B 2024 Net Promoter Score 100

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Competitors AI Competitors AI monitors competitor activities across digital channels, analyzing their marketing strategies, pricing, and customer engagement. Use AI to identify optimal contact times and preferred communication channels.

Marketing 52

Marketing Social Media Multi-Channel Document 52

Pointillist

SEPTEMBER 18, 2019

Even CX leaders are dealing with high customer expectations, intense competition, more rapid customer interactions across an ever-increasing number of digital and physical channels, and limitations imposed by legacy processes and technologies. To calculate CX benefits first choose the business metrics most impacted by customer experience.

Customer Journey 84

Customer Journey ROI Multi-Channel Touchpoint 84

CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Multi-Lingual Capabilities. Omni-channel and Voice Functionality. COVID-19 has created urgency in shortening the time-to-ROI for Contact Center Automation.

Virtual Agent 98

Virtual Agent Customer Service Multi-Channel Contact Center 98