Multi-Channel ROI Virtual Agent 
InMoment XI
DECEMBER 18, 2024
They provide a central platform for handling customer interactions across various channels. These insights ensure agents dont miss out on valuable information they can use to satisfy and retain clients. Businesses looking to increase their contact center ROI should invest in automation.
CSM Magazine
SEPTEMBER 17, 2020
Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Multi-Lingual Capabilities.
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eGain Blogs
FEBRUARY 9, 2025
Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. This is why leading knowledge management solutions often deliver a 4X to 8X ROI in just 12 months. This is exactly where AI excels. The solution?
CSM Magazine
JUNE 16, 2023
IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. This enables virtual agents to offer accurate and precise answers, as well as gaining valuable knowledge from business documents and speeding up essential processes.
InteractionMetrics
MARCH 20, 2025
Founded in 2002 (and famously acquired, then re-acquired, in multi-billion-dollar deals), Qualtrics has analyzed billions of conversations and supports 3 million frontline users, showcasing how it scales to meet enterprise-level needs. Just be aware of the steep learning curve that accompanies such a robust platform.
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