CSM Magazine

SEPTEMBER 17, 2020

Conversational AI (aka intelligent chatbots or virtual agents) combines artificial intelligence (AI) and automation to streamline customer interactions across channels. Simplifying the creation and maintenance of virtual agents across the enterprise is critical. Multi-Lingual Capabilities.

Virtual Agent 98

Virtual Agent Customer Service Multi-Channel Contact Center 98

Oracle

AUGUST 19, 2020

. “A great innovation is when AI-powered virtual agents take cues from a shopper’s behavior to anticipate when a person is not 100% sure of a decision. A virtual agent would preemptively reach out offering advice to help the shopper make the right decision. Retail Innovation #7: Multi-channel shopping options.

Retail 85

Retail Innovation Virtual Agent Loyalty Programs 85

Kustomer

FEBRUARY 6, 2024

Enterprise Enterprise help desk software is designed for large organizations with diverse needs and vast user counts. SMB SMB help desk software typically provides generalized support and user-friendly training resources. New support agents may have a steeper learning curve while getting to know the platform’s functionalities.

2024 91

2024 Multi-Channel Omnichannel E-support 91

CSM Magazine

JUNE 16, 2023

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. This enables virtual agents to offer accurate and precise answers, as well as gaining valuable knowledge from business documents and speeding up essential processes.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

West Monroe

JANUARY 9, 2018

These technologies all use a similar interaction model in which users primarily interact with their natural language – either spoken or written. Interactions can range from simple commands and requests to highly complex, multi-branch scenarios. Chatbots vs. Voice Assistants vs. Artificial Intelligence.

Technology 58

Technology Reference Multi-Channel Virtual Agent 58