Happy or Not

APRIL 4, 2022

More flexibility, more integration and better omnichannel capabilities – those were the three themes in this year’s roadmap introduced in the first blog post of the year. Helping customers gain more omnichannel benefits. The post Flexibility, integration & omnichannel appeared first on HappyOrNot.

Omnichannel 69

Omnichannel Feedback Roadmap User Experience 69

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Omnichannel Integration: Seamlessly unifying online and offline player data can help LATAM operators create consistent experiences, reward loyalty across channels, and engage mobile-first audiences effectively.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

InMoment XI

SEPTEMBER 3, 2024

Product Development and Feedback Organizations can gather valuable feedback on existing products and services, providing insights that can inform product roadmaps and future development. Omnichannel Voice of the Customer (VOC) : Integrate interaction data across various channels to create a comprehensive view of customer feedback.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

InMoment XI

APRIL 3, 2024

Here, we highlight several elements intrinsic to meeting and surpassing customer expectations online: Making Omnichannel Your Top Priority Creating an omnichannel customer experience may be the biggest factor determining the success of any modern digital experience plan. Always be on the lookout for areas where you could be improving.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

Uniphore

JANUARY 14, 2022

Strategic roadmap to deliver new-age customer experiences. How are firms and client partners delivering against the omnichannel experience? The post Strategic roadmap to deliver new-age customer experiences appeared first on Uniphore. Register Now. You can unsubscribe anytime. For more details, review our privacy policy.

Roadmap 52

Roadmap Customer Experience Webinar Contact Center 52

CSM Magazine

NOVEMBER 21, 2024

As part of its strategic roadmap, TTEC Digital continues to invest in digital innovations that enable organizations to remain agile, competitive, and customer-centric in an evolving market landscape. For more information on digital transformation services from TTEC Digital, please visit ttecdigital.com.

2024 52

2024 Roadmap Innovation Contact Center 52

InMoment XI

JUNE 5, 2024

Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn. Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration.

2024 195

2024 Social Media Innovation Document 195

Talkdesk

MARCH 12, 2020

Whether fulfilling their customer’s technology requirements or a need for support specialists to help manage and optimize omnichannel interactions, Humach’s human and AI-powered digital agents use Talkdesk’s cloud contact center technology to provide a world-class experience. Choosing Talkdesk.

Omnichannel 60

Omnichannel Customer Journey Contact Center Management 60

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. The solution is built to empower teams across HR, contact center, and product management alongside CX, including omnichannel analytics and automation to help respond to customers when it matters most.

Customer Journey Mapping 162

Customer Journey Mapping Customer Journey Multi-Channel Roadmap 162

SurveySparrow

JUNE 2, 2023

Our omnichannel experience management platform can help you gather invaluable customer feedback, analyze it, and implement actionable changes that can take your ecommerce experience from good to great. Discover how SurveySparrow’s omnichannel experience management platform can revolutionize your ecommerce customer experience.

E Commerce 52

E Commerce Roadmap E-support Customer Experience 52

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. We’re moving towards a personalized omnichannel experience in B2B customer journeys. upselling to the most loyal customers) Process changes (e.g.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

InMoment XI

OCTOBER 10, 2023

By offering a granular view of customer service operations and creating an omnichannel customer experience , these metrics empower businesses to make informed decisions, optimize processes, and craft experiences that resonate with their audience. They are not passive observers but active catalysts for change.

Metrics 195

Metrics Net Promoter Score Customer Service Effort Score 195

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. Maintain An Omnichannel Experience An omnichannel customer experience is key for guests in the hospitality industry.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

CSM Magazine

JANUARY 27, 2025

The funding will accelerate hiring of engineers to advance the company’s ambitious product roadmap. Applied Labs plans to double its headcount in the coming months to meet growing customer interest. “Few founders truly grasp the operational intricacies of deploying AI in mission-critical workflows.

2024 52

2024 Roadmap 2016 Omnichannel 52

Calabrio

MARCH 22, 2025

Deliver on omnichannel demands Customers want to use the different channel they prefer to interact with your brand. Develop a true omnichannel approach thats unified in the cloud and ensures that agents have easy access to customer history and insights across all channels. Heres how: 16.

Contact Center 52

Contact Center Management Call Center Measurement 52

Lithium

APRIL 12, 2022

With the addition of this voice integration, Khoros is closing the omnichannel loop! to attend our Roadmap Webinar on May 17th, and see for yourself how Khoros is innovating better experiences for you and your customers. ICYMI These features released recently, but just in case you missed them. Secure Forms. Want to know what's next?

Omnichannel 52

Omnichannel Innovation Contact Center Customer Service 52

ShepHyken

AUGUST 12, 2022

Embrace omnichannel experience. Customers expect brands to provide an omnichannel experience. A brand needs to embrace an omnichannel presence and provide a consistent experience across all platforms. . It can be on social media, public forums, mobile applications, or any other platform that the customer uses.

Omnichannel 74

Omnichannel Social Media Customer Journey Mapping Customer Journey 74

Happy or Not

JANUARY 3, 2022

As the growth of customer interactions in the digital space keeps on accelerating, a remarkable omnichannel experience is a critical success factor. A glimpse of our future roadmap. A study by McKinsey shows there’s a strong link between opening physical stores and increased traffic to the retailer’s digital sites.

Omnichannel 69

Omnichannel Loyalty Programs Roadmap Retail 69

Lumoa

MARCH 20, 2018

sw bug fixes, wrong information corrected on the web site) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. We’re moving towards personalized omnichannel experience in B2B customer journeys. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Optimove

SEPTEMBER 25, 2023

Leveraging QR codes and deferred deep linking, facilitated by omnichannel marketing, is one way of achieving this synergy. Seamless Offline and Mobile Integration Bridging the gap between offline and mobile experiences is essential for a unified customer journey orchestration and a key part of effective mobile marketing.

Marketing 97

Marketing Touchpoint Loyalty Social Media 97

Retently

MARCH 10, 2022

So, it’s up to you to be one step ahead and predict their actions, analyze customer satisfaction and make feedback an indispensable part of your product roadmap. . Offer omnichannel support. Only one out of 26 unhappy customers will actually voice his dissatisfaction, the rest will simply churn. Don’t use generic automated replies.

E-support 147

E-support Poor Customer Service Customer Success Customers 147

TechSee

AUGUST 31, 2022

Unified Omnichannel Customer Experience: As a unified environment, platforms can enable continuity across self-service, live service and field service for a truly omnichannel , customer-centric experience. Will you be able to influence the roadmap or strategy? Do they have one? How often do they meet? Ask about executive access.

Engagement 109

Engagement Culture Technology Omnichannel 109

Oracle

JUNE 22, 2018

When a small- or medium-sized business (SMB) creates a CX roadmap, they differentiate themselves from the competition and win customer loyalty. As shoe retailer Zappos has grown, they’ve taken an omnichannel approach toward customer data management and engagement. “CX is a giant. It’s like the Grand Canyon.

Fashion 71

Fashion Social Media Roadmap Retail 71

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. A digital roadmap must be created with an inherent understanding of customer, revenue, technical, people, processes and operational drivers.

Roadmap 63

Roadmap Workshop 2021 Communication 63

NICE inContact

DECEMBER 17, 2018

At the heart of outstanding CX is a true multichannel or omnichannel approach to contact center service. Gartner’s latest Magic Quadrant for CCaaS [i] highlights the importance of omnichannel customer service capabilities to consistently deliver the highest quality CX with every interaction. Playing the CX long game.

Contact Center 48

Contact Center Omnichannel Download Roadmap 48

Thematic

FEBRUARY 24, 2025

62% of customers think experiences should flow naturally between physical and digital spaces, reinforcing the need for seamless omnichannel experiences. Enhance Product Roadmap Validation , ensuring new features align with real customer needs rather than guesswork.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Lithium

MARCH 7, 2023

[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen - This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen, and we discuss the velocity of conversational AI technology in different industries Communities 2023 Khoros Brand Communities Roadmap - More details are coming soon.

2023 52

2023 Omnichannel Webinar Social Media 52

Zonka Feedback

OCTOBER 1, 2022

Create Product Roadmaps. A Product Roadmap is a shared source of information that tells clearly about the vision and direction of the product. Creating a Product Roadmap will give you and your teams a direction to go ahead and a way to reach your destination. Provide Useful Knowledge Base.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

Quadient

JUNE 22, 2022

Inspire helps organizations orchestrate customer communications across channels with omnichannel preview and preference-driven delivery capabilities. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. Any-prem alternatives .

2022 52

2022 Multi-Channel Omnichannel Communication 52

Kustomer

JUNE 11, 2020

New York, NY – June 11, 2020 — Kustomer , the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announces today that it has been named in Gartner’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report, published on June 4, 2020 by the research and advisory firm.

2020 52

2020 Customer Engagement Engagement Omnichannel 52

CSM Magazine

MARCH 16, 2023

This serves to align the organization’s contact center operational processes, technology ecosystem, and people and provide a complete solution roadmap that yields substantial returns for the bottom line. over five years.

Contact Center 52

Contact Center Financial Consulting Roadmap 52

Comm100

APRIL 23, 2019

According to Customer Contact Week Digital’s latest Disruptive Technology Review , 96% of organizations agree that creating smooth omnichannel experiences is a priority, but only 20% of them are getting live chat right. Clearly, there’s a disconnect here. There’s so much more to live chat than just reactive, customer-initiated conversations.

Download 68

Download Roadmap Omnichannel Customer Satisfaction 68

CSM Magazine

SEPTEMBER 14, 2023

A key insight from the research is that success starts with the fundamentals of customer service, and the importance of focusing on a strategic roadmap to meet the needs of each consumer rather than the appeal of new technologies,” said Ryan Collins, Vice President of CXM at Conduent. “At email, chat, live, social, etc.)

Consumers 59

Consumers E Commerce Multi-Channel E-support 59

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. Modern customer expectations call for true omnichannel customer experiences. Renewing your CX vows begins with the basics. How will you report on successes and ongoing challenges?

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52

Responsetek

MAY 3, 2018

Your goal in the current sales environment is omnichannel consistency, but it requires a great deal of coordinated effort to achieve. Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty. So, how can you establish your own Omnichannel Listening Strategy?

CEM 40

CEM Insights Omnichannel 2013 40

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Dos to increase online presence Prioritize omnichannel engagement Being present across social media platforms, local business listings, blog posts, and online advertising ensures your brand reaches a niche audience at different touchpoints.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Quadient

MAY 20, 2022

He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He and his team are responsible for making sure Inspire and Quadient Cloud meet the needs of businesses for managing omnichannel communications to improve customer engagement and improve experiences across key journeys.

Communication 52

Communication Roadmap Healthcare 2022 52