ShepHyken

JUNE 24, 2019

Dimelo) In this white paper, a number of our expert’s breakdown why changing your strategy to unify your communications across multiple channels can help you adapt to changing customer behavior. Guide: 8 Expert Tips To Go Omni-Digital by Dimelo.

Article 119

Article 2019 Customer Service Poor Customer Service 119

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. They were sold on the idea of omnichannel engagement, but their operations didn’t back it up — what use are all the channels in the world if your customer’s story and data are kept in silos?

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. This post is the second of two that are based on our Omnichannel white paper. Remember: Be mobile-ready. Conclusion.

Customer Journey 84

Customer Journey Social Media B2C Omnichannel 84

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform . With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

White Paper 64

White Paper Social Media Omnichannel B2B 64

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Your Business Partners.

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White Paper B2C Social Media E-support 64

ENGAGE.cx

NOVEMBER 12, 2015

Companies that want to truly learn who their customers are in this new omnichannel world need to be collecting data on each and every customer touch point. can help you to attribute customers data, please download our newest white paper Customer Lifecycle Attribution: Correlation or Observation here. Yes, you guessed it.

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White Paper Omnichannel Download Customers 59

CSM Magazine

OCTOBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series.

2023 52

2023 White Paper Omnichannel Download 52

CSM Magazine

JULY 27, 2022

The Tipping Point of Loyalty white paper from Upside found that loyal clients are 22 times more valuable to a business than average buyers. Its advice to businesses is to focus on converting sporadic customers to loyal shoppers instead of acquiring new prospects. Be contactable and prompt.

Customer Journey 64

Customer Journey White Paper Loyalty Consumers 64

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform. With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper. Use routing rules effectively.

White Paper 52

White Paper Social Media Omnichannel B2B 52

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. This post is the second of two that are based on our Omnichannel white paper. Remember: Be mobile-ready. Conclusion.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Think Customers

OCTOBER 4, 2021

Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel. The ultimate business case for messaging : Read this white paper to learn why messaging is an essential channel and next steps on how to add and optimize it in your company’s contact centers.

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White Paper Contact Center Omnichannel Average Handle Time 52

Calabrio

JULY 29, 2016

With the rise of omnichannel and self-service options for customers, First Contact Resolution (FCR) has become harder to measure. Read this Calabrio sponsored white paper by DMG Consulting for best practices in analytics enabled quality assurance. Identify ways to reduce repeat contacts.

Contact Center 56

Contact Center White Paper Omnichannel Call Center 56

RapportBoost

NOVEMBER 15, 2018

For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. That means more than just pointing the customer to a white paper. Nearly every breakout period held a session that discussed aspects of this conversational selling approach.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar or by reading her white paper “ Navigating the Contact Center Purchase Decision ”.

Contact Center 54

Contact Center White Paper 2012 Call Center 54

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar or by reading her white paper “ Navigating the Contact Center Purchase Decision ”.

Contact Center 54

Contact Center White Paper 2012 Call Center 54

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed.

Communication 64

Communication White Paper 2012 Events 64

Kustomer

AUGUST 4, 2023

The Opportunities and Challenges of Leveraging Real-Time Customer Service Feedback The team at Kustomer have been quick to pick up on the value of customer service feedback and conversational support , providing helpful content with various blogs and a white paper.

Feedback 52

Feedback White Paper Insurance Omnichannel 52

Hallmark Business Connections

AUGUST 11, 2021

Create a seamless omnichannel experience. Keep in mind that companies with strong omnichannel approaches have an average customer retention rate of 89% , while companies with weak omnichannel engagement retain only 33% of their consumers. Start with the audience experience: 1. What do they need to know? How can you help them?

Marketing 74

Marketing Magazine White Paper Social Media 74

Team HGS

FEBRUARY 6, 2018

HGS recently released a white paper on this year’s top 10 trends in customer service. Mobile driven interaction management —in-app messaging, chat, SMS, and social—have become foundational components of an omnichannel strategy. 2018 Trend 1: Digital Channels Finally Overtake Voice. Here, we dissect CX Trend No.10:

2018 45

2018 White Paper 2014 Contact Center 45

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ To learn more about how this works, read our ‘ Never Miss a VIP ’ white paper. Free Download: Never Miss a VIP White Paper.

White Paper 40

White Paper B2C Social Media E-support 40

Kustomer

AUGUST 30, 2018

The team at Kustomer have been quick to pick up on the concept of “conversational” customer support with various blogs and a white paper. Conversational Customer Support Brings Challenges and Opportunities. Willing to use more relaxed, informal language–while staying professional–where and when it’s welcome.

Feedback 45

Feedback White Paper Insurance Omnichannel 45

NICE inContact

OCTOBER 29, 2018

How well does your system support omnichannel chat or email access? If you want to learn more and hear firsthand from Sheila as she discusses this framework, consider attending her webinar “ Best Practices for Building a Modern Contact Center ” or by reading her white paper “ Navigating the Contact Center Purchase Decision ”.

Contact Center 48

Contact Center White Paper Call Center Omnichannel 48

Uniphore

JANUARY 19, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Conversational AI Platform. Trust Frictionless agent verification.

White Paper 10

White Paper 2002 2022 2011 10

NICE inContact

NOVEMBER 9, 2018

If you have not added digital channels to your contact center, consider upgrading your contact center software to a solution that offers true omnichannel capabilities. These digital channels are highly preferred because they are considered more convenient.

Contact Center 49

Contact Center White Paper Omnichannel 2018 49

Peter Lavers

JUNE 18, 2018

In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. The SAS Darkness of Digital Shadows reports can be accessed here: White Paper: [link]. Infographic: [link]. Press Release: [link].

White Paper 40

White Paper Insights Marketing Blog 40

Avaya

AUGUST 25, 2017

This white paper features an analysis of the top five causes of outages with the percentage of those outages that could potentially have been prevented had leading practices been followed.

Communication 53

Communication White Paper 2012 Events 53

Magellan Solutions

JULY 28, 2021

Telemarketing Services in the Philippines Have Omnichannel Depending on Prospects’ Convenience. White Papers. In addition to that, your outsourcing partner could also help you in research and creating white papers that you can distribute. . Therefore, you need other platforms to reach your potential customers.

B2B 52

B2B White Paper Call Center Social Media 52

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with live chat, social media, and knowledge base solutions to help you create a frictionless omnichannel customer experience?

Customer Engagement 42

Customer Engagement Engagement Social Media White Paper 42

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. An omnichannel approach to customer support means that companies can seamlessly engage with their customers across all communication channels. Well-trained operators mean better customer satisfaction. And from there, you can beat them, too!

Social Media 52

Social Media Customer Service Strategies Customer Service Download 52

Uniphore

DECEMBER 17, 2021

Automate common, repetitive inquiries with personalized self-service via an omnichannel intelligent virtual assistant (IVA), supporting voice, web, and mobile channels, to offload interactions while accelerating resolution.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52

Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Speech Analytics. Our Mission. Board of Directors. Testimonials. Conversational AI Platform. Trust Frictionless agent verification.

2022 126

2022 White Paper Contact Center Innovation 126

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. Tags: Adrian Swinscoe, Punk, Punk CX, CX, Customer experience, Customer Service, channels, omnichannel, multichannel Categories: News, AI, Best Practice. I think so.

Multi-Channel 86

Multi-Channel White Paper 2019 Omnichannel 86

Kustomer

APRIL 30, 2020

First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. And they go, we want to create an effortless, digital, connected, omnichannel, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah.

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White Paper Customer Service Books Connections 53