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EASY Software commissioned an onlineExperience Management study to gauge the extent to which UK businesses are prioritising and measuring people’s experience of their operations, across different stakeholder groups. About the Research Study. The research was conducted independently by Censuswide in March 2020. About the Author.
What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, onlineexperience, or call centre experience? With the number of 100% satisfaction scores increasing, the company is well on its way to dominating the telecommunications industry. CONCLUSION.
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