Thematic

MARCH 26, 2025

Consider this: 73% of customers will switch to a competitor after multiple bad experiences​ That means businesses don’t get unlimited chances to make things right. Customer service teams play a key role here, acknowledging individual concerns and following up with solutions or updates.

Feedback 62

Feedback Social Media Customers E-support 62

SurveySensum

MARCH 10, 2023

Losing customers due to poor customer service can be detrimental to your company’s success. According to Zendesk , a shocking 82% of customers stop doing business with a company after receiving terrible customer service.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

SurveySensum

OCTOBER 5, 2020

Find out how satisfied your customers are with your products and service with the CSAT and CES product surveys after they have used every feature of the product. The valuable feedback collected will help you prioritize your product roadmap, improve product quality, and increase customer satisfaction and retention.

Customer Journey 52

Customer Journey B2B Net Promoter Score NPS 52

Call Experts

APRIL 8, 2024

Businesses that invest in high-quality call centers can stand out by providing superior support , ultimately attracting and retaining more customers. Reducing Churn Rates A significant portion of customer churn is due to poor customer service experiences.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

Call Experts

APRIL 8, 2024

This customer-centric approach fosters customer loyalty, advocacy, and positive word-of-mouth, offering a competitive edge. Identifying Opportunities for Improvement The customer journey is a roadmap for businesses to identify areas to improve the customer experience.

Contact Center 52

Contact Center Customer Journey Call Center Customer Centricity 52

Call Experts

JULY 13, 2023

This customer-centric approach fosters customer loyalty, advocacy, and positive word-of-mouth, offering a competitive edge. Identifying Opportunities for Improvement The customer journey is a roadmap for businesses to identify areas to improve the customer experience.

Contact Center 52

Contact Center Customer Journey Call Center Customer Centricity 52

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center 52

Call Center Contact Center Management Omnichannel 52

Natalie Petouhof

AUGUST 15, 2022

A key idea from those chapters is how traditional business models are part of the root cause of poor customer service; namely how decisions tend to be based on metrics that define success, such as revenues and profits. Before connecting those dots, it’s important to note the strong foundation provided in Chapters 1 and 2.

Books 52

Books Customer Centricity Advertising Culture 52

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Customer Service 2024 Airlines 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Customer service isn’t just a department – it’s the heartbeat of your business.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Social Media Touchpoint 52

SurveySensum

FEBRUARY 20, 2024

Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Customer service isn’t just a department – it’s the heartbeat of your business.

Customer Satisfaction 52

Customer Satisfaction Customer Centricity Social Media Touchpoint 52

Thematic

APRIL 3, 2025

It could involve process changes (maybe your return policy was a common complaint—you might revamp it to be more customer-friendly). It could be training and personnel actions (if feedback pointed out poor customer service experiences, you might train your support team differently or hire more staff).

Feedback 62

Feedback Net Promoter Score Social Media E-support 62