Return on Investment Roadmap Webinar 
InMoment XI
JANUARY 27, 2025
These are the moments where customer experience and sales intersect, and where the call center can start delivering serious returns on investment. Understanding these drivers provides a roadmap to continuous improvement, whether its agent behavior, product knowledge, or customer sentiment.
InMoment XI
OCTOBER 24, 2023
By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.
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ChurnZero
MARCH 31, 2020
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. They’ve also reevaluated their product roadmap, pausing less relevant items, so they could launch a new feature two months early. No worries, if you missed the webinar, you can view it on-demand here. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.
Alida
NOVEMBER 8, 2017
What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Register to learn how customer-centric brands are achieving return on investment for customer relationships. I’m a bit of a Jack Welch fangirl!
Calabrio
NOVEMBER 1, 2016
Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” When implementing speech analytics, the pressure is on to quickly realize return on investment. Watch the full webinar. Launching a #cctr #analytics program?
Talkdesk
JANUARY 12, 2018
In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.
Talkdesk
JANUARY 12, 2018
In fact, a recent Avanade report found that in the US, there is a $3 return on investment for every $1 invested in the customer experience. To gain a competitive edge with today’s customers, your contact center features need to continually improve your customer service offering – doing nothing is not a viable option.
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