Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

Customer Bliss

MAY 5, 2015

Connect experience to ROI by showing a simple metric of the growth or loss of your customer base. Inhibitor 6: Not Having Clear Communication to the Organization that Walks People Constantly through the Roadmap, and Actions, and Behaviors to Model . Here are impactful actions to get executives in the game: 1.

Customer Experience 189

Customer Experience Net Promoter Score Roadmap Metrics 189

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. With that data, they discovered a recurring theme: late-night sales calls were frustrating users—especially across time zones. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Totango

FEBRUARY 5, 2019

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Maximizing post-sale customer management. Establish a customer journey roadmap that creates realistic expectations and lets you know if progress has stalled. Maximizing Post-Sale Customer Management.

ROI 76

ROI Customer Success Customer Journey Roadmap 76

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 86

Metrics Sales ROI Financial 86

InMoment XI

JUNE 5, 2024

Revenue Conversation Intelligence We offer templatized solutions that pull text analytics and revenue-specific insights, enabling businesses to drive sales and improve financial performance. Our roadmap includes significant advancements in AI and NLP, particularly enhancing feedback solicitation and data integration.

2024 195

2024 Social Media Innovation Document 195

CSM Magazine

DECEMBER 9, 2024

Unforeseen costs and implementation complexities that weren’t part of the glossy sales pitch. Gartner’s latest findings show that up to 65% of business buyers are experiencing “buyer’s remorse” with their cloud investments. The culprits?

Webinar 52

Webinar Average Handle Time Customer Satisfaction Roadmap 52

ChurnZero

DECEMBER 19, 2024

NinjaCats CS team faced the challenge of maximizing platform adoption and ROI for clients who were underutilizing the digital marketing performance management platform’s features and capabilities. Cross-functional collaboration: The ClearChampions data was shared between ClearGovs client success, sales and marketing teams.

2024 52

2024 Customer Success ROI Innovation 52

Feedbackly

SEPTEMBER 26, 2023

Consider it a winning roadmap to stay ahead of the curve! Measuring Emotional ROI With emotional experience being the way forward in CX, EVI® will introduce a new dimension of measuring ROI. You can also identify the emotions that bring the highest sales and focus on evoking them throughout the buying journey.

Management 98

Management ROI Touchpoint Roadmap 98

Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. Visit the registration page.

2018 49

2018 Sales Roadmap Loyalty 49

InMoment XI

FEBRUARY 1, 2024

By understanding these intentions, businesses can proactively address customer needs, enhancing the overall customer experience and increasing sales and customer satisfaction. By basing decisions on solid data, businesses can maximize their ROI and align their strategies with their overall goals.

Social Media 195

Social Media Metrics Insights Telecommunications 195

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap Demo ROI 117

BirdEye

DECEMBER 19, 2024

Analyze customer experience improvements Track ROI on AI investments Gather team feedback Best AI marketing tools for different business needs Beyond Birdeye’s suite, integrating specialized AI tools can enhance your digital marketing strategy. Set clear metrics and review them consistently to guide optimization efforts.

Marketing 52

Marketing Social Media Hospitality ROI 52

Thematic

FEBRUARY 24, 2025

Optimize marketing and sales efforts by forecasting which products or services customers are likely to buy next. Enhance Product Roadmap Validation , ensuring new features align with real customer needs rather than guesswork. How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI E-support Roadmap Consulting 52

Customer Bliss

NOVEMBER 15, 2018

When starting out in her role as Vice President and CXO, Samantha spent a lot of time with the sales team at events and quickly learned from them that the Co-op’s products and services weren’t up to par with customer needs. 2 – Connect ROI to Growth. 1 – Look Deeper than Surface-Level Metrics. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Amity

MAY 6, 2018

Include training options in your onboarding plan as you transition your customer out of the sales process. When you schedule an introductory call, gather any information from the sales process to prepare yourself. Take these goals and lay them out on a defined roadmap. DO stay Data-Driven. Combat this from the very beginning.

Customers 96

Customers Roadmap Sales Customer Success 96

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Q&A Recap.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Culture 88

Culture Roadmap 2012 Customer Centricity 88

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage. References Fullstory.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? But is that true? What happens?

ROI 78

ROI Webinar Return on Investment Customers 78

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Management Roadmap Feedback 59

Calabrio

MARCH 22, 2025

Choose technology vendors that offer efficient implementation and a short time to ROI, as well as ongoing support, training, and tailored innovation. Voice of Customer (VoC) tools used in the call center can drive value well beyond it, informing more effective marketing strategies and sales tactics.

Contact Center 52

Contact Center Management Call Center Measurement 52

SurveySensum

MARCH 14, 2025

Think of it as your business roadmap guiding you to understand what customers want, how they behave, and where opportunities exist. This also leads to better ROI on marketing campaigns, as you can focus on the most profitable customer segments. Market research also ensures that you avoid costly marketing mistakes and maximize ROI.

Marketing 52

Marketing Social Media Demo Insights 52

C3Centricity

MAY 11, 2020

It is not the job of marketing, sales or market research alone to understand their needs. For more on project management I suggest reading the post “Getting to Yes: A 7-step Roadmap to Successful Project Management.” The organisation has not fully embraced the strategy. Reach Outside The Organization. Embrace T he Data.

Customer Centricity 98

Customer Centricity Chief Customer Officer Return on Investment Culture 98

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. User Sentiment : NPS, Ratings, Release/ Feature-specific feedback to capture results/ outcomes/ ROI . There isn’t a better or more efficient sales and retention tool than that! .

Customer Success 59

Customer Success Roadmap ROI Sports 59

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 68

Roadmap Advertising Return on Investment ROI 68

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Culture 69

Culture Roadmap 2012 Customer Centricity 69

Amity

OCTOBER 3, 2016

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Amity: At this juncture, you are no longer trying to “make the sale” The first 90-days is your opportunity, as a CSM, to start influencing customer outcomes.

ROI 76

ROI Roadmap Measurement Customers 76

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Customer Experience 62

Customer Experience Feedback Social Media Loyalty 62

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide. Sales won’t pass GO and collect until a customer is successful. . Sales and CS collaborations create “pods” of sales.

2020 61

2020 Customer Success Chief Customer Officer ROI 61

AskNicely

SEPTEMBER 6, 2018

When it comes to p roduct , companies who automate NPS use transactional and relationship surveys to guide the product roadmap, iterate on product features and improvements and are better able to measure the ROI of product development. NPS For Marketing, Sales, Customer Success. Click here to read how Biteable does this.

NPS 60

NPS Net Promoter Score Customer Success ROI 60

8x8

DECEMBER 3, 2018

Because of the nature of Lenox’s business, both sales and call volumes are dramatically higher during the holiday season than at other times of the year. Even if you know customer service is important, not everyone has a clear roadmap for improvement. How to Improve Your Customer Experience. Step 1: Understand Where You Are.

Customer Service 54

Customer Service Contact Center Net Promoter Score 2019 54

SurveySensum

MARCH 12, 2025

Customer Satisfaction Managers For those responsible for the customer experience , cross-tab data visualization transforms standard satisfaction surveys into a detailed roadmap of customer behavior. Its like testing if a marketing campaign drives sales or if its just seasonal demand at play.

Airlines 52

Airlines Net Promoter Score Travel Customer Satisfaction 52

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. As you begin to orchestrate your improvements, keep coming back to your roadmap and the North Star that guides it. Renewing your CX vows begins with the basics. Who wins with great CX?

Roadmap 52

Roadmap Metrics Customer Journey Customer Journey Mapping 52