Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

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Roadmap Presentation Sales Return on Investment 81

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

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Roadmap Customer Success Customer Centricity Presentation 59

CSM Magazine

JUNE 25, 2024

Left-to-right: Vignesh Girishankar, Srikrishnan Ganesan, Deepak Balasubramanyam, Rocketlane Rocketlane champions professional services teams, the OGs of after sales experts, with an all-in-one AI powered platform to deliver the promise of sales and removes siloed project management and inefficiencies.

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Sales Roadmap 2024 2015 52

Integrity Solutions

SEPTEMBER 23, 2021

A value based sales process gives sales teams the system and behavioral alignment to effectively differentiate and demonstrate what the results are of the sale. Top sales performers not only articulate a product’s value, they exceed expectations by consistently engaging in behaviors that demonstrate a solutions mindset.

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Roadmap Sales Leadership Insights 72

SurveySparrow

JUNE 2, 2023

A positive e-commerce experience is no longer a ‘nice-to-have’, but a ‘must-have’ It can foster customer loyalty, elevate your brand reputation, and drive your sales through the roof. An overly complicated or lengthy checkout can lead to cart abandonment, costing you valuable sales. So, what are you waiting for?

E Commerce 52

E Commerce Roadmap E-support Customer Experience 52

InMoment XI

MAY 18, 2022

While B2B firms have more systems in place than ever to predict sales outcomes, they’re still blindsided when prospects choose another vendor. Interviews can either supplement or replace a post-sales survey. B2B purchasing decisions are complex. They’re financial. They’re political. But more than anything—they’re unpredictable.

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B2B Roadmap Sales Demo 370

InMoment XI

OCTOBER 7, 2024

Google Post Publishing Drive sales with easy publishing from Local Listings Promote your business updates, sales, and events directly on Google through streamlined post publishing. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

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Events Competitive Advantage Innovation 2024 243

ChurnZero

DECEMBER 21, 2023

Designing a successful post-sale strategy requires choices, says CXology’s Tim Conder. Maybe, just as our product teams create a roadmap of future product features, we should have a similar roadmap of improvements to our customer experience. Here’s the webinar in full. But we can’t do it all.

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Sales Customer Success Webinar Tourism 52

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

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Metrics Sales ROI Financial 88

eglobalis

OCTOBER 1, 2024

For example, imagine your marketing department running a campaign without proper alignment with sales, causing confusion in customer messaging and missed opportunities. A practical example is creating a steering committee that includes representatives from marketing, sales, customer service, IT, finance, and operations. The result?

2020 337

2020 Customer Journey Mapping Culture Innovation 337

InMoment XI

SEPTEMBER 3, 2024

Whether it’s improving customer support, enhancing sales strategies, or driving product innovation, conversational analytics offers a wide range of applications and use cases that can significantly impact business outcomes.

Social Media 195

Social Media Average Handle Time Contact Center Call Recording 195

InMoment XI

MAY 3, 2024

Whether it’s identifying opportunities for improvement, sharing compelling stories backed by data, or aligning with departmental roadmaps, Foot Locker’s CX programme is a testament to their customer-centric, integrated customer experience approach.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. The post The Roadmap for Racial Healing in the Workplace with Esther A. Connect with, and learn more about, Esther on her platforms: . Google Podcasts.

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Roadmap Culture Connections Books 98

InMoment XI

JULY 13, 2022

Feed this data back into your product roadmap and to your sales team. Meanwhile, it also gives your sales team some leeway on what they can offer in response to these criticisms to overcome them at the point of sale or renewal. It’s an extra handy thing to add to their sales playbook. 5: Thank Respondents.

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Net Promoter Score Customer Retention NPS Social Media 368

Totango

NOVEMBER 21, 2024

In a world where customer expectations are sky-high and data complexity is ever-increasing, Totango Unison is the game-changer that customer success and post-sales teams have been waiting for. The Evolution of Customer Success and Post-Sales Gone are the days when customer success was merely about putting out fires.

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Customer Success Chief Customer Officer Roadmap Sales 62

InMoment XI

JANUARY 25, 2024

.” The vertical axis typically represents the vendor’s ability to execute, encompassing evaluation criteria such as product or service, sales execution/pricing, and overall viability. Ask about their roadmap and how they plan to enhance both their ability to execute and completeness of vision.

Reference 195

Reference Roadmap Innovation Technology 195

Gainsight

SEPTEMBER 20, 2019

The list is compiled from customer feedback received from sales, success, and support teams, as well as opportunities and improvements identified from our internal research and analyses. sales, marketing, and hugging teams ). As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.),

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Roadmap Webinar Document Definition 58

ShepHyken

FEBRUARY 28, 2020

Jim didn’t win every sale, who does, but he always outperformed his counterparts. He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. Before Jim gave his sales pitch, he did something very interesting. Except for Jim.

Roadmap 123

Roadmap Books Sales Airlines 123

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal). If you don’t fully understand these cases yet, that’s OK.

Sales 98

Sales Customer Success Customers Customer Relationships 98

Gainsight

DECEMBER 19, 2023

By keeping all teams – from sales to support and CSMs – aligned and informed from a platform which can flexibly deliver their unique information needs, Comeet is able to ensure a seamless transition for the customer at each stage of their journey. Comeet’s approach to scale is centered on fostering streamlined internal communication.

Customer Journey 97

Customer Journey Customer Journey Mapping Roadmap Customers 97

Avaya

APRIL 15, 2019

Enables new sales or upsell (12%). The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog. Though all of the benefits listed below apply to a majority of companies, we asked them for the top benefit, the one that’s most significant for their organizations. Improves agent skills (4%).

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Roadmap Customer Experience Contact Center Document 47

Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. Visit the registration page.

2018 49

2018 Sales Roadmap Loyalty 49

Oracle

JANUARY 15, 2021

Travis Pelleymounter , Vice President of Tickets Sales & Service and Christina Kori , Digital Marketing Manager for the Tampa Bay Lightning, joined me for an Oracle Customer Spotlight Series webinar in advance of the first game of the new NHL season. Here are three important ways to increase sales and marketing collaboration.

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Sales Marketing Sports Roadmap 52

Wootric

JULY 28, 2020

Building and maintaining the product roadmap is a central part of your role as a product manager. Yet there is surprisingly little consensus about product roadmaps across the product management community. Product roadmaps fit very strategically into this hierarchy. Next, turn those product goals into your product roadmap.

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Roadmap Net Promoter Score Document Presentation 128

Customer Bliss

SEPTEMBER 19, 2017

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. In this role, she was responsible for defining both the company’s national sales growth and vertical-specific product development.

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Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Service Untitled

JULY 16, 2012

I just finished reading Roadmap to Revenue : How To Sell The Way Your Customers Want To Buy ( Amazon.com link ). In a nutshell, Roadmap to Revenue helps us understand the customer-centric instead of the common company-centric mindset. ” Following the correct route, the organization arrives at the ultimate reward of success.

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Roadmap Books Customer Centricity Social Media 46

ShepHyken

AUGUST 25, 2024

BONUSES How To Scale Your Customer Service Operations: A CX Pro’s Roadmap by Niels Juist (Capterra) Use emerging tech to streamline your customer service and boost your quality of service. I teamed up with Leslie Rae and Whiteney Horton to collaborate on an article about the combination of sales and customer service.

Article 86

Article Customer Service 2024 Customer Centricity 86

Gainsight

SEPTEMBER 25, 2024

This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud. Bridging the Gap Between Pre- and Post-Sales One of the most persistent challenges companies face today is the handoff between pre-sales and post-sales teams.

Telecommunications 52

Telecommunications Customer Success Sales Roadmap 52

Gainsight

SEPTEMBER 25, 2024

This collaboration represents an unprecedented step forward for Gainsight, integrating our AI-powered customer success platform directly into SAP Sales Cloud. Bridging the Gap Between Pre- and Post-Sales One of the most persistent challenges companies face today is the handoff between pre-sales and post-sales teams.

Telecommunications 52

Telecommunications Customer Success Sales Roadmap 52

ChurnZero

SEPTEMBER 27, 2024

Q: My sales team often tells me the customer goals and is hesitant to let CS ask again on kickoff calls. I pose this as “I like to hear it from you” but again, sales is hesitant. Is it important to make sure the sales and product teams are talking about outcomes the same way you are? Stephanie: I concur with Keishla!

Customer Success 52

Customer Success Roadmap Sales Customers 52

SurveySensum

JANUARY 24, 2024

Put Everything in One Place Talk to Your Product Team and Prioritize the Feature Talk to the Sales and Marketing Team Keep the Communication with the Customer Open Learn to say NO Implementing a Feedback Loop Monitoring and Iterating Conclusion What is a Feature Request? Prioritise, based on strategy, roadmap, etc.

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Roadmap Feedback Demo Customers 52

Gainsight

OCTOBER 5, 2022

With new sales stagnant or declining, SaaS companies have to be laser-focused on customer retention, advocacy, and expansion to buck the downtrend and maintain growth. That means doubling down on your post-sales and customer success (CS) efforts. In a recurring revenue world, success isn’t defined by the product or the sales process.

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Customer Relationships Roadmap Customer Success Sales 59

ChurnZero

MAY 22, 2024

Building an executable digital CS strategy has three key components: a digital roadmap, an automation plan, and a touchpoint map. 1: Your digital customer success strategy’s digital roadmap. Be sure to include the “how” in your roadmap in addition to the “what.” What the heck do those mean? That’s okay! Find it here.

Customer Success 52

Customer Success Roadmap Net Promoter Score Touchpoint 52

West Monroe

SEPTEMBER 23, 2024

In fact, “20% of the world’s largest companies have made net-zero commitments, representing sales of nearly $14 trillion,” with more than 400 large U.S.-based based companies also committing to net-zero targets of their own.

Transportation 52

Transportation Roadmap Consumers Technology 52

One Millimeter Mindset

JANUARY 25, 2023

First, how many times during sales calls or project meetings are you intimidated by other colleagues’ perceived levels of knowledge? Consider the opportunities missed (and sales dollars left on the table) when you remain a spectator when working with or selling to individuals who do not solve problems the same way you do. Together. |

Consulting 88

Consulting Innovation Roadmap Leadership 88

SmartKarrot

OCTOBER 27, 2020

To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. Benefits of customer success roadmap. A roadmap helps you deliver the promises you have made to them in the initial stages. Few direct benefits of having a roadmap are: Customer retention. Customer acquisition.

Roadmap 10

Roadmap Customer Success Customer Journey Mapping Chief Customer Officer 10

Totango

AUGUST 13, 2024

Master the RACI: Your roadmap to success A RACI matrix, which stands for Responsible, Accountable, Consulted, and Informed, is a powerful tool for clarifying roles and responsibilities across teams. The goal isn’t to push unnecessary sales but to leverage CS insights to better serve customers and drive mutual growth.

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Customer Success Management Customers Leadership 98