eglobalis
JANUARY 20, 2025
The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. By combining technology and human-centric approaches, companies can transform CX into a loyalty anchor.
InMoment XI
DECEMBER 17, 2024
As your company begins to scale customer experience operations, it is possible for silos that cause different departments to use separate technologies and focus on different metrics, which fragments your understanding of the customer experience. Otherwise, your information silos stay intact and your customer journey remains fragmented.
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eglobalis
MARCH 13, 2025
Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. Demonstrating the value of CX (e.g.,
GetFeedback
JULY 19, 2019
With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. There is greater ROI when the holistic customer journey is the focus. Improving customer experience is what leads to ROI. How your CX vision impacts ROI. That’s the key.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
But even though automation isn’t a new technology in the contact center, many fail to understand how it helps reduce cost and agent attrition. Arming you with insights on how to sell the technology and services to stakeholders, including executives. Determining which calls are best for automation. Demonstrating those best use cases.
TechSee
JUNE 16, 2021
Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. But first, it must be adopted.
InMoment XI
DECEMBER 18, 2024
It leverages technology like automatic call distribution (ACD) and real-time transcription to reduce the manual workload for agents. Businesses looking to increase their contact center ROI should invest in automation. As a result, automated responses have greater ROI than manual ones. What Is Contact Center Automation?
Advertiser: ZoomInfo
However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. Download this eBook and gain an understanding of the impact of data management on your company’s ROI. You'll learn about: The true cost of bad (and good) data.
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With most companies slow to adopt a truly customer-centric approach, organizational and technological silos are mostly to blame for the uphill battle.
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Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability. AI & Automation in Learning: Learn how AI is enabling personalized, adaptive learning paths and content generation at scale.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Sketch a back-of-the-napkin ROI in minutes. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
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