ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Regularly monitor customer performance and identify opportunities for improvement.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Comm100

JANUARY 14, 2020

According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. Today, consumers use an average of almost six touchpoints with nearly 50% regularly using more than four. Recommended for you: Agent Assist ROI Calculator. White Paper.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

COPC

NOVEMBER 5, 2021

When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. Organizations are also prioritizing journey mapping when evaluating their customer touchpoints. Did you know COPC Inc.

Contact Center 52

Contact Center Workshop White Paper 2021 52

COPC

OCTOBER 13, 2021

To learn more about these priorities, check out our white paper , The 2021 State of Contact Center Vendor Management. By incorporating these emerging outsourcing priorities, you can achieve new levels of program performance, ROI and create stronger relationships with your supplier partners. Chat transactions.

Contact Center 52

Contact Center White Paper 2021 2022 52

ENGAGE.cx

OCTOBER 28, 2015

The whole idea behind attribution is to divide up credit for a conversion among the touchpoints preceding it, so a business can determine what marketing tactics are working and which are not. While MTAs are getting more and more sophisticated, they still have major drawbacks like: The attributed ROI does not take into account offline media.

Multi-Channel 49

Multi-Channel White Paper 2016 Metrics 49

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. 26% of companies rate themselves as good or excellent in creating a complete and integrated view of each customer across multiple products and channels, or at making a current view of necessary customer information available to all customer touchpoints.(1).

Article 48

Article Customer Experience 2009 White Paper 48

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide.

Measurement 40

Measurement White Paper Customer Journey Document 40