OpinionLab

JUNE 17, 2016

Others – such as airlines (295), travel (308), telecommunications (196) and healthcare (296) – did not perform nearly as well, which is consistent with what we’ve seen over the past year.

E Commerce 74

E Commerce 2015 Multi-Channel Telecommunications 74

Second to None

FEBRUARY 15, 2019

Churn rate is especially useful for businesses whose models revolve around customer retention and loyalty, such as those in the telecommunications industry. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Customer Experience 78

Customer Experience NPS Net Promoter Score Effort Score 78

Myra Golden

OCTOBER 18, 2016

Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. Call handle time increased some, but repeat calls fell by an astounding 58%.

Customer Experience 61

Customer Experience Telecommunications Call Center Customer Service Training 61

Myra Golden

OCTOBER 18, 2016

Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. Call handle time increased some, but repeat calls fell by an astounding 58%.

Customer Experience 61

Customer Experience Telecommunications Call Center Customer Service Training 61

Lumoa

SEPTEMBER 16, 2022

Streaming services, telecommunication industry, etc.). Listen to the voice-of-customer. How often does your business respond to voice-of-customer and close the loop? High-tolerance-industry meanwhile is the opposite.

Net Promoter Score 78

Net Promoter Score NPS Social Media Culture 78

Second to None

JANUARY 22, 2019

That often means thinking about problems your customers have never imagined and then deploying both new and existing technology to solve them. The foundation for all telecommunications systems is the network. ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

2005 48

2005 Telecommunications 2018 Voice of Customer 48

SurveySensum

JUNE 24, 2019

Certainly, building trustworthy relationships with customers is the prime focus of telecommunication companies to have a competitive edge, but without the availability of an AI-enabled tool, this seems to be taking a long time to resolve a customer complaint.

Net Promoter Score 40

Net Promoter Score Feedback NPS Telecommunications 40

CX Journey

NOVEMBER 2, 2016

The company or the customer? Get customer feedback online Discussion forums are a great source of feedback, as are review sites, such as Yelp, TripAdvisor, or Urban Spoon. For the telecommunications industry in Australia, for example, search your company name on Whirlpool.

Consulting 67

Consulting Customer Experience Contact Center Telecommunications 67

Wootric

FEBRUARY 14, 2019

She helps clients achieve smart profit growth through product and price optimization based on deep customer insights and has managed engagements and projects in a wide range of industries like telecommunication, retail, software, transportation, and high-tech. Melinda Gonzalez. To reduce churn? Optimize their product or service?

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySparrow

MARCH 21, 2023

Your NPS scores depend on your industry, as certain ones, like telecommunications, have poor scores across the spectrum, while technology/software companies have high scores. #3. Customer churn rate: It refers to the percentage at which your customers leave your business. NPS= (% of Promoters) – (% of Detractors).

B2B 52

B2B Customer Experience B2C Social Media 52

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive.

2015 97

2015 Multi-Channel 2014 CEM 97

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. Ali Malik – CCXP, CX/EX/VOC/MS Specialist, Brands Strategist & Enabler, Author, Activist. LinkedIn : [link] /. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Lumoa

NOVEMBER 2, 2022

The telecommunication industry is a multi-billion dollar infrastructure that has been steadily growing every year. We rely on telecommunications to connect, communicate, and conduct business globally. This information helps businesses determine which aspects of products or services are appreciated by customers and vice versa.

2023 88

2023 Telecommunications Customer Experience Multi-Channel 88

OpinionLab

MARCH 25, 2019

You’re probably already providing some type of business case to support your CX initiatives, but utilizing data science to help prioritize one CX initiative over another and leveraging Voice of Customer to bring your business case to life may help you achieve even greater success gaining consensus and approval across your organization.

Customer Experience 74

Customer Experience Contact Center Omnichannel Retail 74

OpinionLab

MARCH 25, 2019

You’re probably already providing some type of business case to support your CX initiatives, but utilizing data science to help prioritize one CX initiative over another and leveraging Voice of Customer to bring your business case to life may help you achieve even greater success gaining consensus and approval across your organization.

Customer Experience 60

Customer Experience Contact Center Omnichannel Retail 60