CSM Magazine

DECEMBER 21, 2024

Enghouse Holdings UK Limited, a subsidiary of Enghouse Systems Limited, has acquired Aculab PLC, a provider of communication and AI software solutions. Aculab offers a range of solutions including a communications platform as a service (CPaaS), AI-driven technologies, voice and face biometrics, gateways, and media processing products. The acquisition expands Enghouse’s gateway business, adds a CPaaS solution, and includes AI-enabled products in their portfolio.

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CSM Magazine

DECEMBER 21, 2024

Microsoft has introduced multilingual autonomous voice agents using Copilot Studio, a significant advancement in their AI capabilities. The voice agents are designed to handle multiple languages effortlessly, requiring just a simple configuration. This ensures that business logic and integrations remain consistent across different languages, streamlining the deployment process for companies operating in multilingual environments.

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