Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. Furthermore, they maintain that achieving high levels of innovation requires an empathetic company culture in which employees actively participate in delivering the next evolution of the CX instead of maintaining the status quo.

Customer Experience 52

Customer Experience 2001 Average Handle Time Omnichannel 52

Strativity

JANUARY 6, 2023

But their appearance in the top quartile of all ranked brands signals that they are doing much more to establish and keep connections with their consumers. Relevant brands must look beyond simply having a presence on every street corner: they need to be innovators with world-class loyalty programs and multiple ordering options.  To

2001 52

2001 Omnichannel Consumers Brands 52

ClearAction

MARCH 20, 2020

And even more so when you connect the dots to employee feedback and operational data. This can inspire wonderful creativity and innovation among your employees. Then we had a triple crisis in 2001: dot-com bubble burst, Y2K aftermath, and 9-11. It’s like finding a valuable heirloom in your grandmother’s trunk.

Customer Centricity 62

Customer Centricity 2001 Voice of Customer Customers 62

Kustomer

JULY 8, 2021

You might be wondering how AI drives human connection when artificial intelligence is, well, artificial. Many leaders question why they should even buy into AI when innovation is already happening within their contact centers. Innovation awaits. And that’s because all that innovation is now going towards the cloud.

Contact Center 98

Contact Center Consumers Technology Innovation 98

Kayako

AUGUST 18, 2016

We have offices in Gurgaon, and London, but you’re welcome to work from anywhere with an internet connection! Today, tens of thousands of businesses connect to millions of customers using Kayako. You can trace us back to 2001. This is your objective. It should be a one-liner opening that describes the role, location, and team.

Customer Service 49

Customer Service 2001 Customers Customer Service Representative 49

Centercode

MAY 18, 2021

Centercode was founded in 2001 as a way to connect technology innovators with their real customers through user testing. In 20 years, technology has changed significantly. But our mission — to remove friction in today's technology by helping companies perfect their products — has stayed the same.

2001 52

2001 Technology Innovation Connections 52

transcosmos Information Systems

JULY 24, 2018

Among these new panaceas is Artificial Intelligence, a concept you may have first heard of in the 1999 Robin Williams movie, “Bicentennial Man” or the 2001 Spielberg hit “A.I. connected devices. That’s over 50 billion connected devices in total and 50 billion opportunities for hackers and cyber criminals.

2001 85

2001 Technology Government Connections 85

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities.

2011 11

2011 E Commerce E-support 2008 11

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Amber also offers AmbarConaz, an online marketplace connecting supply chain and construction sites. Founded in: 2001. Here’s the list for you –. The company has several products offering digital solutions.

E Commerce 10

E Commerce 2011 2012 2013 10

NetBase

DECEMBER 4, 2019

We analyze why Excite undervalued the importance of “search” and offer tips for rethinking innovation and setting your own brand’s priorities. After turning down Google, Excite and @Home Network merged – and subsequently went bankrupt together in 2001. Fashion Café Flops Fantastically. Atari Doesn’t Like Apples.

2001 52

2001 Social Media Fashion Consumers 52

Lithium

JUNE 27, 2022

Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. A simple artificially intelligent cleaning hockey puck called the Roomba. What exactly is A.I.? Go with Flow.ai

2001 52

2001 Airlines Brands Culture 52

Grade.us

JUNE 17, 2019

April of 2001, we re-formed the company as Orbit Media Studios, now doing websites. I wasn't necessarily an 'innovator', but I was an early adopter of some of those things in 2007. I wanted to build websites and do things that combined the creative and technical, the heart and the science. That started me down the path.

Banking 39

Banking Magazine Books 2007 39

Strativity

DECEMBER 21, 2015

Wounded Warrior Project® (WWP) serves veterans and service members who incurred a physical or mental injury, illness, or wound, co-incident to their military service on or after September 11, 2001 and their families. Young children receive nurturing care at programs while older kids enjoy innovative Torah-related activities.

Books 40

Books Financial 2001 2002 40