Natalie Petouhof
SEPTEMBER 8, 2015
Wondering how to get the ROI out of your CRM software? There’s many things that will affect it. One is productivity and it’s affect on customer engagement. According to the Journal of Experimental Psychology,1 every time a user switches programs or applications, there is a 40 percent reduction in productivity. (1) Meyer, David E.;
ClearAction
MARCH 20, 2020
VoC ROI is highest when you’re using it to guide prevention of issue recurrence for all customers. Then we had a triple crisis in 2001: dot-com bubble burst, Y2K aftermath, and 9-11. Ideally, you’re focusing on actioning the root causes, and tracking that progress with an internal metric.
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SurveySparrow
MARCH 10, 2020
The marketing automation tool, Pardot , allows the sales and marketing teams to collaborate effectively in order to find leads, close more deals and procure a high ROI. Mailchimp, since its launch in 2001, continues to impress its large clientele with its seamless integrations and excellent features. Pricing: Starts at $9.99.
Customer Guru
MARCH 7, 2018
I completed my engineering in 2001, majoring in Electronics. Also, what kind of ROI must the senior management look for in investing in customer centricity? At the end of the day, ROI is how many customers are retained over a period of time and CX helps towards the cause. Mine has been a roller coaster journey.
Customer Interactions
JULY 17, 2014
The date September 11, 2001 is not only a day that lives in infamy, it represents the high water mark for the corporate security industry. Companies rushed to hire marquee security directors or increase the profile and cache of their incumbent CSOs. They issued mandates to rebuild or dramatically enhance their security organizations.
Lithium
JUNE 27, 2022
Shouted in the news as a frightening new buzzword and strewn throughout pop culture, from Skynet in the Terminator series or HAL 3000 in 2001: A Space Odyssey , artificial intelligence has developed an unsettling otherness. One customer here at Khoros cited a 200%+ increase in ROI after implementing custom Khoros’ bots into their Care suite.
PeopleMetrics
MARCH 4, 2020
Closing the loop arguably drives the greatest ROI with VoC programs. Resolving Issues = ROI. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. With real human conversations happening between the company and the customer, issues can be resolved.
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