2002 Employee Experience Marketing 
Beyond Philosophy
MAY 3, 2018
Both of the mergers will reduce the competition in each of the business sectors so the two merging companies can share costs and pool their resources to accomplish their goals of overtaking a market leader. As a global Customer Experience consultant hearing this news, I worry, too. How big is too big to care about Customer Experience?
SurveySensum
NOVEMBER 6, 2024
Confirmit (Forsta) Known for its sophisticated survey and data management capabilities, Forsta enables organizations to perform advanced feedback collection and analysis, with solutions that cater to both enterprise and market research needs. Here’s a closer look at its key features. Key Features 1. Here’s a closer look at its key features.
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Beyond Philosophy
JUNE 20, 2016
I reached the exalted heights of SVP leading a team of 3,500 people globally before I left to start Beyond Philosophy, a customer experience consultancy, back in 2002. I spent my days trying to improve the customer experience and being thwarted at every point by people who have their own agendas. Company Politics .
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” In 2006, when it was sold to Bank of America, MBNA was an enterprise of 25,000 employees, the U.S.’ Michael Lowenstein, Ph.D.,
Beyond Philosophy
JANUARY 7, 2016
More organizations have embraced the emotional side of the Customer Experience. This is gratifying for me because when I wrote about emotions for Building Great Customer Experiences back in 2002, everybody acted like I was mad. However, the Customer Experience movement has advanced. is essential. The Internet of Things.
SurveySparrow
DECEMBER 9, 2019
In 2002, I wrote my first book, Secret Service – Hidden Systems that Deliver Unforgettable Customer Service. The cost is weaker human relationships that are vital to customer experiences, employee experiences, and happiness. John: Employee turnover is at an all-time high.
Beyond Philosophy
FEBRUARY 17, 2022
Twenty years ago, in January 2002, I established my global Customer Experience consultancy, Beyond Philosophy. Our success has not been in doing everything associated with Customer Experience but knowing the bits we were good at and which ones we weren’t. . You have to invest in content marketing.
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