Provide Support

NOVEMBER 24, 2015

Customer service via social media can no longer be considered as a luxury but as an essential component of any customer service strategy – for two simple reasons: Everyone’s thumbs are practically connected to their cellphones – it gives little room for companies to consider alternatives. Read more.

Social Media 55

Social Media Customer Service 2003 2015 55

Provide Support

MARCH 23, 2017

10 Signs of a Company That Really Cares About Customers. Although I’ve been in customer service for more than a decade, I first learned of it last week through a special offer email that I got in my inbox. © 2003 - 2017 Provide Support LLC. Do you happen to hear about it too? Would you join the club too?(.).

2003 69

2003 2010 2017 Blog 69

Provide Support

NOVEMBER 3, 2015

Customer Service Channels. When starting an online business your main concern is the communication channels your customers will use to get in touch with your team. Personalized and prompt customer service gives you an edge over the bigger and more well-known competition. © 2003 - 2015 Provide Support LLC.

2003 53

2003 2015 Exceptional Customer Service Communication 53

Provide Support

APRIL 21, 2018

What skills are needed for a great customer service? There is a long-running debate over which set of skills is more important for a customer service rep, soft skills or technical skills. No doubt, confidence is something we need in our everyday life, not only in customer service. Creativity. Friendliness.

Customer Service 45

Customer Service 2003 Hospitality 2017 45

Beyond Philosophy

SEPTEMBER 11, 2014

According to the global leaders, that’s because: They deliver excellence customer service. They have stated publicly they want to be the “ Earth’s most customer centric company. ”. That is to say, Amazon has it—and Bank of America doesn’t. The Top 10 Companies. As you can see, Amazon sits at the top. They communicate well.

Banking 60

Banking Culture 2003 2013 60

Provide Support

MARCH 8, 2017

Customer service has shifted more and more online over the past couple of decades, and increasingly that means customers are reaching out via social media when they have an issue that they’d like you to resolve. © 2003 - 2017 Provide Support LLC. Read more. Published in Provide Support Blog , 2017.

Social Media 61

Social Media 2003 2017 Blog 61

Comm100

MAY 11, 2020

Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’!

Omnichannel 59

Omnichannel Multi-Channel 2003 Download 59

Martin Hill-Wilson

JUNE 8, 2015

I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. Their annual surveys of UK contact centres show that the drop in voice traffic over a decade between 2003 and 2013 was from 91% to 73%. However all sources of intelligent debate will be equally welcome.

Multi-Channel 67

Multi-Channel 2015 Insurance 2003 67

Comm100

MAY 11, 2020

Others even further back in 2003. Whenever and how ever it began, omnichannel has never been more important, and it has now become crucial to successful customer experience (CX). We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’!

Omnichannel 52

Omnichannel Multi-Channel 2003 Download 52

Provide Support

AUGUST 30, 2016

It means that most businesses continue to use social media as a promotional marketing tool instead of a two-way customer communication channel. In fact social media has already become the preferred customer service channel for millennials, and it is growing in popularity for older groups too. © 2003 - 2015 Provide Support LLC.

Social Media 47

Social Media Brands 2003 Consumers 47

InteractionMetrics

NOVEMBER 11, 2024

Um, but I, you know, originally pre 2003. I think there really was like an interest in market research, customer feedback. You’ve mentioned it a couple of times, 2003. Um, how did that moment that leads up, up to now change the way companies thought about service? In this case, it was customer service.

NPS 52

NPS Net Promoter Score 2003 Airlines 52

Chattermill

JUNE 3, 2019

The company now loses out on all the economic benefits of happy customers, and employee morale dips as they fail to delight customers and knowingly deliver a rubbish experience. An overview of customer experience metrics. Net Promoter Score (NPS) measures the loyalty of customers to a company. Customer Churn Rate.

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Think Customers

JULY 2, 2019

Customer Contact Week—a conference focused on customer experience and customer care technology and trends—recently celebrated its 20th anniversary in Las Vegas. So, how has the customer experience evolved in the past two decades? The Net Promoter Score had yet to be developed (it was introduced in 2003).

Contact Center 40

Contact Center Net Promoter Score 2003 Customer Journey Mapping 40

Magellan Solutions

JULY 5, 2021

. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? Helpware creates customized teams for customer service and back-office functions of their business partners.

Call Center 40

Call Center 2021 E-support 2012 40

BlueOcean

FEBRUARY 7, 2019

Those metrics were born in an era when customer service was a race, where whoever got to the finish line first (i.e. off the phone) – upsetting the least number of hurdles, extra points for a graceful gait – was the champion, the most successful, the most likely to win “customer service agent of the year.”. Need a hand?

Metrics 219

Metrics 2019 Customer Care Measurement 219

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Books Magazine 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Books Magazine 52

CSM Magazine

SEPTEMBER 26, 2023

Premier BPO’s team was honored with two awards: The SOCAP Customer Service Star and the SOCAP Supreme Trainer. These accolades underscore Premier BPO’s commitment to delivering quality customer service through innovative training and ongoing improvements.

2007 59

2007 2003 Presentation Innovation 59