Retently

OCTOBER 19, 2018

However, making sure customer experience is handled the right way throughout your entire organization can be pretty difficult – especially if you have a large business with multiple departments and branches. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98

Feedbackly

SEPTEMBER 26, 2018

64% of people think that customer experience is more important than price in their choice of a brand. Popularity of Customer Experience. And it is also of paramount performance when your customer base grows because there are countless examples of companies who are not able to efficiently scale their customer experience strategies.

Customer Experience 56

Customer Experience Social Media Feedback 2004 56

CX Ahead

FEBRUARY 27, 2018

Identifying this as a significant customer pain point, they filled the gap and went on to sell more than 100 million devices. The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone).

2006 52

2006 Entertainment Customer Centricity 2004 52

Retently

JUNE 24, 2018

Create thresholds and set up notification triggers to alert you automatically to important events like new Detractor response, NPS score decrease over time, an unsubscribed customer, etc. Being endowed with this ability, your company can proactively engage with customers, detect Detractors, and turn them into Promoters.

NPS 108

NPS Net Promoter Score 2018 Feedback 108

Amity

MARCH 26, 2018

For the next 10 years, as the first generation of SaaS products came into the market, the way we managed our customers evolved but came nowhere close to resembling what Customer Success is today. They put the program in place to retain their customers, prevent revenue churn, and maximize their upselling revenue capabilities.

Customer Success 83

Customer Success 2004 Customers Sales 83

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. On the contrary, the hotel remains a highly valued experience offering.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Amity

SEPTEMBER 7, 2016

With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.

Customer Success 0

Customer Success 2009 Customers 2004 0

Responsetek

MAY 4, 2018

However, research by the psychologist Barry Schwartz in 2004 identified that too much choice can in fact present more problems and create a higher level of anxiety for consumers than not enough choice. The sense of frustration or irritation increases the lower our engagement with the category.

CEM 40

CEM 2004 Consumers Presentation 40

Magellan Solutions

FEBRUARY 24, 2022

Find out how having lead generation services that produce high-quality, engaged leads that are accurate and likely to turn into sales can help your business grow and make more money. But keep in mind that these communities and groups have their own rules of engagement, so make sure you follow them. Review the Terms.

Social Media 40

Social Media B2B B2C Sales 40

Beyond Philosophy

FEBRUARY 1, 2021

That’s a sharp contrast from a car ad that I remember from 2004, which featured a Honda and a Mitsubishi car driving on a bridge and one was able to stop a meter ahead of the other, which was enough to not fall into the collapsed part of the bridge. Think about the well-being and engagement of your employees.

2021 147

2021 Marketing 2011 Hospitality 147