BlueOcean

FEBRUARY 22, 2024

We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories. As entertaining as those stories are, green flags are just as important to be aware of. That’s where the magic happens.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

InMoment XI

MAY 24, 2022

Spectacular Entertainment. More than 200 of the top CX professionals in Australia attend the XI Forum each year. Take the opportunity to meet like minded people and form new, long lasting industry relationships. .

2022 493

2022 Events Entertainment Leadership 493

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Magazine 221

Magazine Entertainment Automotive Fashion 221

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more.

2022 493

2022 Measurement Entertainment Hospitality 493

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. My friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do?

Entertainment 85

Entertainment Sports 2024 Workshop 85

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. They uncover the mysteries of the “hermit consumer” – a seismic $600 billion shift in consumer behavior brought about by the pandemic.

2023 143

2023 Entertainment Touchpoint Connections 143

ShepHyken

MARCH 11, 2024

What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? Why should organizations prioritize creating special and unforgettable experiences for their customers?

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Earlier this year, I wrote an article about the hard work it takes to make something look easy. The gist of the article was that we work hard to make doing business with us easy.

2009 91

2009 Entertainment Sports Workshop 91

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Customer Experience Customers 130

Braze

DECEMBER 11, 2023

Media and entertainment brands have been growing at an astonishing rate over the past five years—but what happens when the boom times end? To help answer this question and provide actionable guidance for brands in the media and entertainment industry, Accenture Song , Amazon Web Services …

Entertainment 40

Entertainment Brands 40

The DiJulius Group

SEPTEMBER 20, 2023

This episode of The Customer Service Revolution invites you to a fascinating conversation with Bronkar Lee, whose journey from an overweight kid to a high-profile entertainer, performer, and motivational speaker is inspirational. Bronkar’s unique blend of music and circus entertainment, which has earned him.

Entertainment 64

Entertainment Article Customer Service Customers 64

SAP Customer Experience

APRIL 18, 2023

While customer engagement platforms like SAP Emarsys can be an obvious solution for a retail giant or an entertainment company, there can be unexpected benefits for smart customer relationship management for Utilities companies.

Entertainment 78

Entertainment Customer Relationship Management Brands Retail 78

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Events 52

Experience Investigators by 360Connext

JANUARY 14, 2016

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives. How many moments do we give to social media, Buzzfeed, Candy Crush, etc?

Entertainment 241

Entertainment Social Media Consulting Customer Experience 241

CSM Magazine

JANUARY 2, 2024

Collaboration with Entertainment Partners High rollers seek more than just gaming; they desire a holistic entertainment experience. Data analytics can help casinos identify preferred entertainment options among their high roller clientele.

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Loyalty Programs 52

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. One of the biggest challenges that I’ve seen businesses face today is creating experiences that are both consistent and memorable.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. In the past few months, I’ve been to several concerts. Two of them were Bob Dylan and Ringo Starr (of the Beatles). Both are talented beyond words. They both have successful careers. They have both been inducted into the Rock and Roll Hall of Fame.

Entertainment 81

Entertainment Workshop Customer Service Training Connections 81

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement.

Entertainment 40

Entertainment Customer Experience Call Center Innovation 40

Help Scout

AUGUST 22, 2023

Brighten up your day and entertain your team with these 28 funny customer service quotes that are sure to make you laugh out loud. Read the full article

Customer Service 80

Customer Service Entertainment Article Customers 80

Gravy Analytics

APRIL 15, 2019

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers…

Entertainment 64

Entertainment Travel 2018 Advertising 64

CSM Magazine

FEBRUARY 12, 2024

Curate high-quality content that not only educates but also entertains and inspires your audience. Whether it’s a memorable opening, exclusive entertainment, or a novel use of technology like augmented reality, these elements can leave a lasting impression and help your event stand out in a saturated market.

Events 95

Events Entertainment Transportation Workshop 95

QuestionPro Audience

MARCH 16, 2018

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t.

Entertainment 98

Entertainment Advertising Consumers Innovation 98

C3Centricity

MARCH 12, 2024

It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field. The Power of Content Marketing to Attract High-Quality Traffic Content marketing is another vital strategy for driving high-quality traffic.

Customer Engagement 90

Customer Engagement Engagement Competitive Advantage Entertainment 90

BirdEye

MARCH 15, 2024

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings.

Social Media 67

Social Media Entertainment Insurance Metrics 67

2020 Research

APRIL 8, 2024

Demanding New Media Narratives Gen C’s hunger for representative content is driving entertainment and media toward a seismic shift. Consequently, Gen Cers want to see their entertainment reflecting the diversity they experience every day. This is a generation that understands how hurtful common stereotypes are to people they love.

Connections 52

Connections Brands Fashion Entertainment 52

CSM Magazine

APRIL 4, 2024

Due to these digital capabilities, clients could easily navigate the casino environment, from making reservations for meals and lodging to researching entertainment options and preferred games.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

NetBase

MARCH 23, 2020

The Entertainment Industry has been hard hit by COVID-19, but is there a way to bring about innovative solutions during this crisis? The post Entertainment Hit Hard by Coronavirus & Considering Innovative Solutions appeared first on NetBase. How can Hollywood assist with viewer morale and benefit from it at the same time?

Entertainment 67

Entertainment Innovation Consumers Banking 67

West Monroe

FEBRUARY 13, 2024

Under Don’s leadership, Satisfi Labs has seen significant growth in the sports, entertainment, and tourism sectors, receiving investment from Google, MLB, and Red Light Management. Teams are enhancing the overall experience with features like barber shops, rock walls, and zip lines, turning sports venues into entertainment centers.

Sports 98

Sports Tourism Entertainment Events 98

CSM Magazine

JANUARY 8, 2024

For enthusiasts of Bitcoin, especially those who enjoy the thrill of Bitcoin gambling, there’s a wealth of entertainment that delves into themes of digital finance, futuristic technology, and the societal implications of these advancements. It has also made a significant impact on popular culture, particularly in film and television.

Entertainment 52

Entertainment Financial Culture Technology 52

CSM Magazine

OCTOBER 25, 2023

The modern media and entertainment industry continually evolves, and customer experience is more crucial than ever. One key aspect of delivering outstanding customer experience in media and entertainment is through localization for the entertainment industry. Revenue Growth : Happy customers spend more.

Entertainment 52

Entertainment Customer Experience Social Media User Experience 52

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Sports 52

Sports Customer Satisfaction Entertainment Customer Retention 52

Beyond Philosophy

JANUARY 19, 2022

While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways. Immersive experiences are part of the metaverse, leveraging the power of augmented reality (AR) and VR.

Entertainment 78

Entertainment Social Media 2022 Consulting 78

Advantage Communications

MARCH 15, 2021

92 percent of this time spent on apps like social media, messaging and entertainment - with just 8 percent spent on a web browser. The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch , Americans spend about five hours per day on their cell phones.

Entertainment 80

Entertainment Social Media Customer Experience Customers 80

CSM Magazine

FEBRUARY 15, 2024

Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process.

Engagement 52

Engagement Entertainment Events Connections 52

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. An entertaining experience drives higher engagement. My Comment: You can’t automate a customer relationship. That’s a full chapter in my latest book, I’ll Be Back.

Article 108

Article E Commerce 2021 Customer Service 108

Doing CX Right

APRIL 22, 2023

Britanny Hokak, author and entrepreneur, and Stacy Sherman reveal 5 tactics to create brand advocates and raving fans based on working with reputable customer-centric companies and famous entertainers. The post 5 Essential Elements of Creating Loyal Advocates and Raving Fans appeared first on Doing CX Right.

Entertainment 59

Entertainment Customer Centricity Brands Customer Retention 59

dscout People Nerds

JULY 31, 2023

Facilitating entertaining sessions can make all the difference. Sometimes stakeholders don’t realize the real value of what you’re providing.

Entertainment 52

Entertainment Engagement 52