ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. This post originally appeared on the CXPA Blog on November 10, 2016.

Customer Experience Professionals 95

Customer Experience Professionals Customer Experience 2014 Customer Centricity 95

ShepHyken

FEBRUARY 19, 2019

About : Martha Brooke founded Interaction Metrics in 2004 with the mission of dramatically improving the customer experience. She is a Certified Customer Experience Professional (CCXP) and holds a Blackbelt in Six Sigma. Open-ended questions are where the gold lies.” – Martha Brooke.

2004 83

2004 Feedback Customer Experience Professionals Metrics 83

ShepHyken

JUNE 23, 2020

If you’re not listening to your customers, it’s hard to guide the ship.”. Customers love to be heard.”. About: Martha Brooke is a Certified Customer Experience Professional (CCXP) and holds a black belt in Six Sigma.

2004 75

2004 Feedback Customer Experience Professionals B2B 75

Bob Hayes

MARCH 28, 2015

.” While the number of searches for “big data” and “analytics” has increased, the number of searches of “statistics” has decreased steadily since 2004. Summary and Major Trends. Statistics is the science of learning from data.

2014 111

2014 2004 2009 2012 111

ijgolding

MARCH 20, 2018

Today I am absolutely delighted to share my interview with passionate Customer Experience Professional, Kathy van de Laar – enjoy… Ian. It’s shocking to me still sometimes how far removed we are from being able to look through the eyes of our customers. I started EarlyBridge in 2004.

Culture 61

Culture 2004 Customer Journey Mapping Customer Centricity 61

ijgolding

FEBRUARY 23, 2016

Joseph Michelli is perhaps one of the longest standing and most inspiring Customer Experience Professionals in the world An American psychologist, speaker, author, and radio personality, Joseph started his career as a psychologist in 1988 and began writing business books in 2004, including The Starbucks Experience.

Customer Experience 59

Customer Experience 2004 Books Customers 59

Horizon CX

JULY 15, 2019

The inherent flexibility of online learning can often drag the learning experience much further out than originally intended. However, in 2011, I discovered the Customer Experience Professionals Association (CXPA) to which I joined up and volunteered for everything imaginable. That didn’t exist back then.

2004 45

2004 2011 Presentation Entertainment 45