Remove 2005 Remove Communication Remove Innovation
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Arizona Diamondbacks CEO Creates Fan-Centric Culture

Experience Matters

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. Hall takes culture so seriously that he renamed the front office as the “Culture & Innovation Center.” Needless to say, I really enjoyed the conversation.

Culture 125
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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

We’ve compiled a short list of innovative customer service technologies developed by talented companies that are dedicated to helping enterprises improve their customer experience at scale and successfully compete in today’s ever-changing business environment. ” 2. Coveo.

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Why You Should Collect Your Customers’ Digital Profiles

Martin Hill-Wilson

and we were spelling out the new doctrine of ‘real time’, ‘innovative’, ‘perpetual beta’ etc. For instance OFCOM, the UK regulator has just published their annual review of our communication habits which according to them are increasingly digital. From six in ten in 2005 to almost nine in ten today. What does she do?

2005 65
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The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?

Beyond Philosophy

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. It doesn’t require very much in the way of financial investment, innovation or ingenuity. After two years of research, the result was the Hierarchy of Emotional Value.

B2C 83
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Five Low-Cost Ways To Improve Your Customer Service And Customer Experience

Micah Solomon

My professional opinion is that it’s essential to respond to all such communications from customers within the same half day (even sooner, if it’s nearly closing time, so you don’t leave anyone hanging until tomorrow). Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. email, chat, web).

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How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Oracle

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. What new CX technologies and innovations excite you?

Fashion 50
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Avaya at GITEX 2017: See What You Can Make with the Latest Technology

Avaya

We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us. One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd.

2017 43