Oracle

APRIL 3, 2018

In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. During this time, the company has matured in its adoption and use of the technology.

Fashion 50

Fashion Retail 2005 2011 50

inmoment

MARCH 9, 2020

Over the last 40 years, most major quality problems have vanished due to fanatical measurement coupled with advancements in design, business processes, science and technology. While this transformation involved capitalizing on new technology, the point of departure was rethinking the business model. Now customers expect even more.

Customer Experience 52

Customer Experience Hotels Leadership Social Media 52

Second to None

JANUARY 22, 2019

Too often, brands blame a lack of technology or resources for their organizational problems. “Companies are rendered irrelevant by their scarcity of new thinking not the introduction of new technologies. The beauty of asking these two questions is that the answers can lead you to existing technology.

2005 48

2005 Telecommunications 2018 Voice of Customer 48

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 52

Presentation Transportation 2030 2005 52

Natalie Petouhof

MARCH 6, 2017

This is enticing because leaders want to know what they need to “do” to create and/or transform their culture and leadership to build a network of like-minded leaders and human capital that will attract customers for life and employees that are brand advocates. So Who Are Some of The Speakers? of Cerebellum Capital, Inc.,

Culture 40

Culture Competitive Advantage 2015 2012 40

SuiteCX

FEBRUARY 22, 2017

I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. His book Service Management: Strategy and Leadership in Service Business, Third edition (2002) gives us the greatest insight to his thought process regarding MOTs. Applying the Moment of Truth concept to technology.

Definition 45

Definition Touchpoint Airlines Interaction 45

Horizon CX

OCTOBER 2, 2023

The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. Technology alone will not save you. Four isolated events quickly become 400, then 4,000, and then the brand takes shape. They’ll tell you.

Net Promoter Score 52

Net Promoter Score 2005 Retail NPS 52

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 2005 40

West Monroe

NOVEMBER 9, 2022

The breadth of federal investments ranges widely from research and development of clean energy technological innovation to reduced utility bills for residential and business customers. Identify parallel pathway opportunities for decarbonization: IRA targets investments to reduce emissions with a technology-agnostic approach.

Presentation 40

Presentation Transportation 2030 2005 40

Qualtrics

APRIL 12, 2021

The fourth and fifth bullets in the ensuing list might be read as a succinct summary of Bezos’ approach to business: “We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. Sometime in 2005 [a team of Jeff’s executive leaders met].

Innovation 26

Innovation 2005 2006 2003 26

Michel Falcon Experience

APRIL 13, 2023

The simplicity of their website copy, the simplicity of their stores, the simplicity of their technology, and then also just these insanely great products and we’re willing to pay for that. Michel Falcon: How would you have described the company culture at 1-800-GOT-JUNK when you were part of the leadership team?

Culture 60

Culture 2003 ROI Leadership 60

SuiteCX

FEBRUARY 22, 2017

I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. His book Service Management: Strategy and Leadership in Service Business, Third edition (2002) gives us the greatest insight to his thought process regarding MOTs. Applying the Moment of Truth concept to technology.

Definition 40

Definition Touchpoint Airlines Interaction 40

Amity

APRIL 7, 2016

What Happens When Customer Success Reports to Executive Leadership? Executive Leaderships Needs to be Invested in Customer Success Before Anyone Else. Executive Leaderships Needs to be Invested in Customer Success Before Anyone Else. Customer Success is an entirely new business function.

Customer Success 69

Customer Success 2005 Leadership Sales 69

Oracle

AUGUST 8, 2018

The SmarterCX team recently attended an Oracle Women’s Leadership (OWL) panel featuring co-authors Paula Brown Stafford and Lisa T. Leadership #Empowerment #OWLNYC pic.twitter.com/YjSiuCSvuz. For more information on inspiring leaders and women in technology, visit smartercx.com/womenintech. Create Balance.

Employee Experience 97

Employee Experience 2005 2018 Books 97

C Space

JUNE 15, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. In 2005, said Koehler, Band-Aid launched a line with multiple skin tones called Perfect Blend , but the product was later pulled “due to lack of interest at the time.”

2020 52

2020 Brands 2005 Rewards Programs 52

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. What’s now becoming clear is that the current climate is one of near-perpetual disruption.

2020 52

2020 Brands Hospitality 2005 52

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

Lithium

DECEMBER 7, 2018

After a few months, there were only a handful of posts in our forums and a few blog articles from of our leadership when I walked through the door later that year. was the first Lithium Customer Success Manager (CSM) in 2005 and my first manager here at Lithium. The extremely small Lithium team back then (less than 20 people!)

2006 40

2006 2008 2005 2007 40

C Space

SEPTEMBER 7, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The mixed martial arts promotion held its shortest card since 2005 on Saturday night after canceling two bouts at late notice.

2020 40

2020 Brands 2005 2013 40

CSM Magazine

SEPTEMBER 23, 2024

A few of the proposed actions focus specifically on customer self-service technologies such as chatbots. The initiative points to real customer pain points felt across the globe – specifically where technology is making the customer experience worse. How did we get here?

Technology 52

Technology 2005 2024 Poor Customer Service 52

C Space

FEBRUARY 11, 2020

Fascinated by politics, he has advised on strategy for New Labour in the UK during the 2005 election, and Al Gore and his team on launching and positioning a leading sustainable asset management firm. This change goes way beyond channel & technological advances. Bernie Banks: Leadership is Influence. It’s a process.

Net Promoter Score 52

Net Promoter Score Customer Centricity 2005 Banking 52